Use phone to avoid GP visits

HALTON residents who think they might need to see a general practitioner (GP) have been urged to call by telephone or complete an online form instead of visiting their health centre because of the coronavirus outbreak.

NHS Halton Clinical Commissioning Group (CCG) said the change followed a recommendation from NHS England to protect patients and staff from infection and to manage increasing demand on health services.

The switch to a full ‘triage’ system was brought in on Monday.

Patients who want an appointment should phone their GP practice or fill in the online form.

A Halton CCG spokeswoman said triage helps to prioritise face-to-face appointments for patients most in need and to avoid unnecessary visits.

She said arrangements may vary slightly between practices, so patients are advised to visit their surgery website for more information or call the surgery.

As a result of the new recommendations, all online appointment booking systems have been temporarily suspended but online prescription services are still available.

Dr Andrew Davies, clinical chief officer for Halton CCG and Warrington CCG, said: “Our highest priority is the safety of both patients and the hard working and dedicated staff in our local healthcare services.

“By following national recommendations and putting in place these changes, it will allow us to deal with increasing demand on NHS services due to coronavirus and most importantly ensure that all patients in Halton and Warrington receive the care they need, when they need it.

“We would like to thank patients for their understanding and reassure them that we are working closely with NHS England, Halton Borough Council, Warrington Borough Council and local healthcare staff to make sure that what we are doing is always in the best interests of both our patients and local healthcare staff.”

“Please can we also remind patients that if you are suffering with the symptoms of coronavirus which includes a high temperature or a new, continuous cough, you should stay at home for seven days and you should not visit your GP practice, pharmacy or hospital.

“You do not need to contact NHS 111 to tell them that you are staying at home unless your condition worsens, you cannot cope with your symptoms or your symptoms do not get better after seven days.

“A community management service has been put in place for people who meet this criteria.

“This is only available via NHS 111 and will not be available via your GP practice.”