Be wary of bo­gus calls

Scot­tish Wa­ter ad­vice

Rutherglen Reformer - - News - Staff reporter

Res­i­dents in Ruther­glen and Cam­bus­lang are be­ing warned to be on their guard from bo­gus call­ers as the darker nights draw in.

Scot­tish Wa­ter this week of­fered ad­vice on how to beat cal­lous con­men who prey on the el­derly and vul­ner­a­ble.

With the clocks go­ing back this Sun­day, some con­men may be tempted to take ad­van­tage of peo­ple in their own homes.

To com­bat the crim­i­nals, the or­gan­i­sa­tion re­leased their ‘ Three C’s’ ad­vice pro­gramme.

Scot­tish Wa­ter’s Chief Op­er­at­ing Of­fi­cer, Pe­ter Far­rer, said: “As our in­vest­ment pro­gramme to de­liver clearer, fresher drink­ing wa­ter and im­prove the nat­u­ral en­vi­ron­ment across Scot­land con­tin­ues, Scot­tish Wa­ter work­ers are highly vis­i­ble in towns and vil­lages across the coun­try.

“How­ever, there are those who would take ad­van­tage of this es­sen­tial work by pos­ing as bo­gus Scot­tish Wa­ter em­ploy­ees.

“All of our em­ploy­ees carry iden­tity cards, which they are more than happy to show when re­quested to do so. House­hold­ers shouldn’t let any­one into their home un­til they are sure of their iden­tity. Check through the peep hole on your door; ask them to pass their ID card through the let­ter box. Our em­ploy­ees will be more than happy to wait while you check their iden­tity.

If you’re on your own and feel that you need more sup­port then call a neigh­bour or a friend, and if you are at all wor­ried about a caller, then please con­tact the po­lice straight away. The ad­vice is easy to re­mem­ber - just three C’s – card, check and call.” Scot­tish Wa­ter’s sim­ple Three C’s are: Card – You can ask call­ers to pass their ID card or let­ter through the let­ter box in or­der to ver­ify their iden­tity.

Check – Check the iden­tity card care­fully: Is the photo on the card the same as the per­son at the door? Does the card con­tain the Scot­tish Wa­ter Cus­tomer Helpline num­ber? Has the card been tam­pered with in any way? If you are not con­fi­dent that they are a gen­uine, then send them away.

Call – If you are in any doubt about the caller’s iden­tity, call Scot­tish Wa­ter’s cus­tomer Helpline on 0800 0778778. Cus­tomers are ad­vised to con­tact util­ity com­pa­nies by us­ing phone num­bers found in tele­phone di­rec­to­ries or the in­ter­net, but never from ID cards or let­ters pre­sented, be­cause th­ese could be false. If you are still sus­pi­cious con­tact a neigh­bour or call the po­lice.

When house­hold­ers re­ceive a cold call from any­one claim­ing to be from Scot­tish Wa­ter they should not un­der any cir­cum­stances open the door with­out first check­ing the call­ers ID card or let­ter – this should be passed through the let­ter box for ver­i­fi­ca­tion. This stops a bo­gus caller forc­ing their way in, even if the door is ajar, or on a chain.

Fur­ther in­for­ma­tion on beat­ing bo­gus call­ers can be found at­tish­wa­ter.­gus­caller or on Twit­ter @scot­tish_ wa­ter and Face­book www.face­ scot­tish­wa­ter.

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