Rutherglen Reformer - - News - Edel Ke­nealy

The level of care and sup­port of­fered to peo­ple liv­ing in shel­tered hous­ing in Ruther­glen and Cam­bus­lang has been graded as very good in a re­cently pub­lished re­port.

Dozens of shel­tered hous­ing com­plexes in the area were ex­am­ined by the Care In­spec­torate dur­ing an unan­nounced two-day visit in Oc­to­ber 2015.

In­spec­tors found the qual­ity of care and sup­port, staffing and man­age­ment to be very good in Ruther­glen, Cam­bus­lang and Blan­tyre.

The re­cently pub­lished re­port states shel­tered hous­ing of­fi­cers have a very good un­der­stand­ing of their ten­ant’s needs and cir­cum­stances and that man­age­ment has a clear com­mit­ment to res­i­dents and con­tin­ual im­prove­ment.

Dozens of sur­veys were sent to res­i­dents as part of the in­spec­tion and 91 per cent of re­spon­dents said they were ‘happy’ with the level of care and sup­port they re­ceive.

The re­port states: “The shel­tered hous­ing team con­tinue to de­liver a very good ser­vice which has im­proved the out­comes of the ten­ants liv­ing there and in the wider com­mu­nity.

“The ma­jor­ity of ser­vice users we heard from ex­pressed high lev­els of sat­is­fac­tion.

“The rec­om­men­da­tions we have made in this re­port are about fur­ther im­prov­ing an al­ready very good ser­vice.”

Ar­eas for im­prove­ment in­clude bet­ter joined up work­ing and com­mu­ni­ca­tion be­tween so­cial work, health pro­fes­sion­als and shel­tered hous­ing of­fi­cers, es­pe­cially as the in­te­gra­tion of health and so­cial care con­tin­ues.

The in­spec­tion of shel­tered hous­ing lo­cally co­in­cided with a wider re­view in South La­nark­shire’s four re­gions. This saw 25 qual­ity state­ments eval­u­ated, with 21 marked as very good and four as ex­cel­lent.

In­spec­tors met with staff and ten­ants, re­viewed poli­cies, pro­ce­dures, work­ing prac­tices and record keep­ing ar­range­ments tak­ing into ac­count progress made since the last in­spec­tion in 2013.

Coun­cil­lor Mon­ica Len­non, de­pute con­venor of the hous­ing and tech­ni­cal re­sources com­mit­tee, said: “It’s very re­as­sur­ing to get con­fir­ma­tion that the hous­ing sup­port ser­vices we pro­vide are meet­ing ten­ants’ needs and that the work our shel­tered hous­ing teams do is highly re­garded.

“I know man­agers and staff have con­tin­ued to work hard over the past year to make im­prove­ments to the ser­vice and that this will re­main a pri­or­ity in the year ahead.”

South La­nark­shire Coun­cil pro­vides 1,218 shel­tered te­nan­cies across the au­thor­ity, with ten­ants sup­ported by 55 shel­tered hous­ing of­fi­cers.

Friendly chat The level of care at shel­tered ac­com­mo­da­tion in Ruther­glen and Cam­bus­lang has been praised by the Care In­spec­torate

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