Pa­tient’s 24-hour wait for treat­ment

Anger after am­putee is left wait­ing for care

Rutherglen Reformer - - News - Dou­glas Dickie

An el­derly Cam­bus­lang cou­ple have hit out after they were left wait­ing 24 hours for ur­gent med­i­cal at­ten­tion.

Gibby Roy, from Half­way, suf­fers from a range of ail­ments and has had parts of his leg am­pu­tated due to di­a­betes.

He spot­ted a blis­ter that had de­vel­oped where his pros­thetic joint joins his leg on Fri­day, May 27, just hours after a new one had been fit­ted.

Wor­ry­ing about his di­a­betes, his wife Mary phoned her GP and the po­di­a­trist at Ruther­glen Pri­mary Care Cen­tre, but was di­rected to NHS 24 by an au­to­mated mes­sage as it was a bank hol­i­day.

After call­ing at 3.45pm, she was told some­one would call her back but she even­tu­ally had to phone again at 11.30pm.

Mary tried sev­eral more times to se­cure treat­ment for her hus­band be­fore a health worker fi­nally ap­peared at 3.45pm on the Saturday, but only after a po­di­a­try nurse had agreed to come out after Mary had con­tacted them that day.

Mary said: “Gibby has di­a­betes and it was a real con­cern. The blis­ter could eas­ily have be­come in­fected if it had burst.

“The pros­thetic leg had been rub­bing against his stump and had formed the blis­ter. Poi­son could get in at any minute, so it’s a real dan­ger.

“We’ve been told, be­cause of his di­a­betes, any­thing like that must be at­tended too im­me­di­ately. He’s al­ready lost one leg be­cause of it.”

Mary in­sisted she had no is­sue with the health work­ers and said re­spon­si­bil­ity fell on the Scot­tish Govern­ment. “I was shout­ing down the phone but I don’t blame them. The SNP have left the NHS in such a state.”

But Ruther­glen MSP Clare Haughey de­fended her party’s record on health, say­ing: “I would, of course, be con­cerned if any con­stituent had a neg­a­tive ex­pe­ri­ence with NHS 24.

“Whilst I am un­able to com­ment on Mr Roy’s spe­cific case, as his new con­stituency MSP I would be only too happy for him to ap­proach me for as­sis­tance with this mat­ter.

“As a former nurse I know ex­actly the kind of pres­sures that our health ser­vice faces, but I am proud of the SNP’s record.

“The NHS is re­ceiv­ing record fund­ing in Scot­land, with the over­all health bud­get now at £13bil­lion – over £3.3bn more than when we first took of­fice.”

Mary has taken her case to Glas­gow re­gional MSP James Kelly.

He said: “Lo­cal peo­ple ex­pect a good ser­vice from the NHS and it’s clear in this case the ser­vice has fallen down.

“It’s un­ac­cept­able that Mrs Roy had difficulty con­tact­ing any­one and it’s also un­ac­cept­able Mr Roy had to wait more than 24 hours to get proper treat­ment.”

NHS 24’s di­rec­tor of nurs­ing and care, Sheena Wright said: “We’re sorry to hear the Mr Roy was un­well and wish him a speedy re­cov­ery.

“If the fam­ily have con­cerns about the way Mr Roy was cared for by NHS 24 we would wel­come their feed­back and ask that they get in touch with us so we can look into the case.”

Anger Gibby Roy re­quired treat­ment for a blis­ter on his leg but was left wait­ing for 24 hours

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