Patient’s 24-hour wait for treatment
Anger after amputee is left waiting for care
An elderly Cambuslang couple have hit out after they were left waiting 24 hours for urgent medical attention.
Gibby Roy, from Halfway, suffers from a range of ailments and has had parts of his leg amputated due to diabetes.
He spotted a blister that had developed where his prosthetic joint joins his leg on Friday, May 27, just hours after a new one had been fitted.
Worrying about his diabetes, his wife Mary phoned her GP and the podiatrist at Rutherglen Primary Care Centre, but was directed to NHS 24 by an automated message as it was a bank holiday.
After calling at 3.45pm, she was told someone would call her back but she eventually had to phone again at 11.30pm.
Mary tried several more times to secure treatment for her husband before a health worker finally appeared at 3.45pm on the Saturday, but only after a podiatry nurse had agreed to come out after Mary had contacted them that day.
Mary said: “Gibby has diabetes and it was a real concern. The blister could easily have become infected if it had burst.
“The prosthetic leg had been rubbing against his stump and had formed the blister. Poison could get in at any minute, so it’s a real danger.
“We’ve been told, because of his diabetes, anything like that must be attended too immediately. He’s already lost one leg because of it.”
Mary insisted she had no issue with the health workers and said responsibility fell on the Scottish Government. “I was shouting down the phone but I don’t blame them. The SNP have left the NHS in such a state.”
But Rutherglen MSP Clare Haughey defended her party’s record on health, saying: “I would, of course, be concerned if any constituent had a negative experience with NHS 24.
“Whilst I am unable to comment on Mr Roy’s specific case, as his new constituency MSP I would be only too happy for him to approach me for assistance with this matter.
“As a former nurse I know exactly the kind of pressures that our health service faces, but I am proud of the SNP’s record.
“The NHS is receiving record funding in Scotland, with the overall health budget now at £13billion – over £3.3bn more than when we first took office.”
Mary has taken her case to Glasgow regional MSP James Kelly.
He said: “Local people expect a good service from the NHS and it’s clear in this case the service has fallen down.
“It’s unacceptable that Mrs Roy had difficulty contacting anyone and it’s also unacceptable Mr Roy had to wait more than 24 hours to get proper treatment.”
NHS 24’s director of nursing and care, Sheena Wright said: “We’re sorry to hear the Mr Roy was unwell and wish him a speedy recovery.
“If the family have concerns about the way Mr Roy was cared for by NHS 24 we would welcome their feedback and ask that they get in touch with us so we can look into the case.”
Anger Gibby Roy required treatment for a blister on his leg but was left waiting for 24 hours