Pas­sen­ger’s fury af­ter ‘lock­down’ at rail­way sta­tion

Sta­tion locked up five times in two months

Rutherglen Reformer - - News - Dou­glas Dickie

A Ruther­glen man has hit out af­ter claim­ing he’s missed his train five times in the past two months be­cause the train sta­tion has been locked up.

Tony Adams heads to the sta­tion each morn­ing to get the 6.11am train into Glas­gow Cen­tral.

How­ever, he says he has been left rush­ing for a bus on a num­ber of oc­ca­sions be­cause the sta­tion was in­ac­ces­si­ble.

The lat­est in­ci­dent came on Thurs­day, June 2, pro­mot­ing Tony to com­plain to Sco­trail on Twit­ter.

He was told by the Sco­trail ac­count that the book­ing of­fice was due to open at 6.25am

They then tweeted: “You should still be able to gain ac­cess to the plat­forms prior to the 0611 train. Sorry if that’s not been the case.”

Civil ser­vant Tony, who works in Cum­ber­nauld, told the Re­former: “There aren’t even any signs telling you what time the sta­tion is sup­posed to open at.

“The first train is at 6.11am and that’ the one I get. I get there be­tween 6.05am and 6.10am but that’s five times now it has been locked up.

“Some­times there have been peo­ple stand­ing there.

“I’m not sure when they turn up. I don’t hang around to find out and just go for the bus.”

Ac­cord­ing to the Sco­trail web­site, the first train to call at Ruther­glen in the morn­ing is the 5.46am Mother­well to An­der­ston ser­vice, call­ing at Ruther­glen at 6.11am and ar­riv­ing at Glas­gow Cen­tral at 6.20am.

Sco­trail say the is­sue was due to a power fail­ure and not be­cause of staff not turn­ing up for work.

They also say the gap be­tween the first train and the ticket of­fice open­ing is to al­low checks to take place. Pas­sen­gers are ad­vised to use the ticket vend­ing ma­chine be­tween 6am and 6.25am.

A spoke­woman said: “Sco­tRail apol­o­gises for this in­con­ve­nience to pas­sen­gers.

“Re­gret­tably, an elec­tri­cal cir­cuit­ing prob­lem wi t h the open­ing of the sta­tion’s se­cu­rity shut­ters meant that pas­sen­gers were un­able to ac­cess Ruther­glen Sta­tion early in the morn­ing on three oc­ca­sions just re­cently.

“This prob­lem has now been rec­ti­fied and there is a man­ual open­ing process in place that means this won’t hap­pen again.”

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