Passenger’s fury after ‘lockdown’ at railway station
Station locked up five times in two months
A Rutherglen man has hit out after claiming he’s missed his train five times in the past two months because the train station has been locked up.
Tony Adams heads to the station each morning to get the 6.11am train into Glasgow Central.
However, he says he has been left rushing for a bus on a number of occasions because the station was inaccessible.
The latest incident came on Thursday, June 2, promoting Tony to complain to Scotrail on Twitter.
He was told by the Scotrail account that the booking office was due to open at 6.25am
They then tweeted: “You should still be able to gain access to the platforms prior to the 0611 train. Sorry if that’s not been the case.”
Civil servant Tony, who works in Cumbernauld, told the Reformer: “There aren’t even any signs telling you what time the station is supposed to open at.
“The first train is at 6.11am and that’ the one I get. I get there between 6.05am and 6.10am but that’s five times now it has been locked up.
“Sometimes there have been people standing there.
“I’m not sure when they turn up. I don’t hang around to find out and just go for the bus.”
According to the Scotrail website, the first train to call at Rutherglen in the morning is the 5.46am Motherwell to Anderston service, calling at Rutherglen at 6.11am and arriving at Glasgow Central at 6.20am.
Scotrail say the issue was due to a power failure and not because of staff not turning up for work.
They also say the gap between the first train and the ticket office opening is to allow checks to take place. Passengers are advised to use the ticket vending machine between 6am and 6.25am.
A spokewoman said: “ScotRail apologises for this inconvenience to passengers.
“Regrettably, an electrical circuiting problem wi t h the opening of the station’s security shutters meant that passengers were unable to access Rutherglen Station early in the morning on three occasions just recently.
“This problem has now been rectified and there is a manual opening process in place that means this won’t happen again.”