Rail shock

Dad and kids booted off train over £50 note

Rutherglen Reformer - - Front Page - Jonathan Ged­des

A fu­ri­ous dad has blasted Scotrail af­ter staff booted him and his two kids off the train – be­cause the con­duc­tor did not have enough change to ac­cept their notes.

Chris McCart­ney, who stays in Ruther­glen, was told to get off at Mother­well af­ter a trip to the Time Cap­sule.

A fu­ri­ous dad has blasted ScotRail af­ter staff booted him and his two kids off the train - be­cause the con­duc­tor did not have enough change to ac­cept their notes.

Chris McCart­ney, who stays in Ruther­glen, was trav­el­ling with his part­ner and their two chil­dren, Con­nor, 12, and De­clan, eight, on the way back from a day trip to the Time Cap­sule leisure cen­tre in Coat­bridge.

Chris had not pur­chased his tick­ets be­fore get­ting on the train, but was ready to pay when the train’s con­duc­tor ap­proached him.

How­ever, when Chris went to use a £50 note, he was told by the in­spec­tor that he did not have any change, and he could not give them their tick­ets.

He then de­manded the fam­ily leave the train at the next stop, which was Mother­well.

They then had a 40- minute wait be­fore the next ser­vice to Ruther­glen, leav­ing his kids up­set.

ScotRail are now in­ves­ti­gat­ing the in­ci­dent.

Chris said: “It doesn’t mat­ter what the job is, there’s no way he should have had the cheek and at­ti­tude to­ward us that he did, es­pe­cially when there’s chil­dren there.

“The £50 note is le­gal ten­der and it’s not my fault that he didn’t have any change for it.

“I said that af­ter an­other couple of stops maybe he’d have more change, but he just kept say­ing that we needed to get off.

“The kids were en­joy­ing them­selves af­ter a good day out and it ru­ined their day - they were both em­bar­rassed and my eight year old was re­ally up­set, he didn’t un­der­stand why we were be­ing made to get off the train.”

The Reformer un­der­stands ticket con­duc­tors have a num­ber of op­tions open to them if they are short of change and should never ask pas­sen­gers to leave a train in those cir­cum­stances. Staff can re­turn later in the jour­ney once they have more change or they can is­sue a ticket and send a bill to the cus­tomer. How­ever, pas­sen­gers are en­cour­aged to buy be­fore they board ser­vices.

A ScotRail spokes­woman said: “We wel­come Mr McCart­ney’s feed­back about his ex­pe­ri­ence re­gard­ing at­tempt­ing to buy his ticket on-train and are cur­rently in­ves­ti­gat­ing his com­plaint re­ceived through our cus­tomer ser­vice team.”

My kids were both em­bar­rassed

End of the line Rail staff are in­ves­ti­gat­ing af­ter the fam­ily were told to get off at Mother­well

Ticked off Chris McCart­ney was left fu­ri­ous af­ter be­ing told to leave the train

Newspapers in English

Newspapers from UK

© PressReader. All rights reserved.