Rail diary makes cri­sis clear

Rutherglen Reformer - - Reformer View -

Re­cent sur­veys have sug­gested sat­is­fac­tion lev­els with ScotRail is above the na­tional av­er­age.

If that is the case, I can only sym­pa­thise with com­muters across the rest of the UK who must en­dure a ter­ri­ble time get­ting to work.

Through­out De­cem­ber, I con­ducted an ex­per­i­ment see­ing how many times trains through Ruther­glen were late for my jour­ney to Glas­gow Cen­tral.

De­cem­ber 1: 6.36pm can­celled on way home.

De­cem­ber 2 - 7.30am train five min­utes late.

De­cem­ber 5 - 7.42am, one minute late.

De­cem­ber 6 - 6.26pm, two min­utes late.

De­cem­ber 7 - 7am, two min­utes late. Com­ing home, the 4.51pm jour­ney was very slow and stopped for five min­utes at Bridgeton.

De­cem­ber 14 - 7am, seven min­utes late.

I then en­joyed a few days off, thank­fully abroad so I didn’t have to deal with ScotRail. On my re­turn, they started where they had fin­ished of.

De­cem­ber 20, my train was four min­utes late.

De­cem­ber 21 - 7.11am can­celled, 7.18am ar­rived at 7.25am. Com­ing home from Cen­tral, the 3.56pm was de­layed un­til 4.50pm. The train to Mother­well was packed but they changed the stops, so the train only stopped at Ruther­glen. It was very dif­fi­cult for peo­ple to get off and wait on the next train.

De­cem­ber 22, - 8am, five min­utes late.

De­cem­ber 23 - 7.11am, four min­utes late.

While I ap­pre­ci­ate some of these times are only a few min­utes, that can make all the dif­fer­ence to those of us try­ing to catch con­nec­tions and this list doesn’t even in­clude the prob­lems I had on my on­ward jour­ney.

No mat­ter what the gov­ern­ment may tell us, ScotRail must do bet­ter. Name and ad­dress sup­plied

Newspapers in English

Newspapers from UK

© PressReader. All rights reserved.