Per­son­al­ity is a key fac­tor

Rutherglen Reformer - - House & Home -

IF YOU think you know what call cen­tres are all about, think again.

From so­cia­ble work­ing hours to twice-monthly pay­days and un­capped com­mis­sion, First Con­tact are do­ing things dif­fer­ently.

The com­pany op­er­ate on be­half of Utilita Energy and opened new of­fices in Glas­gow in Jan­uary.

While sales is the main fo­cus at First Con­tact, they’re also com­mit­ted to en­sur­ing their sales ad­vis­ers work in a fun and friendly en­vi­ron­ment.

And you don’t even need to have a back­ground in sales or call cen­tre work to have a chance of im­press­ing if you’re look­ing for a new chal­lenge in your ca­reer.

Re­cruit­ment man­ager Denise McGuire is the first per­son you’ll meet when in­vited for an in­ter­view with First Con­tact – and it’s far from the daunt­ing ex­pe­ri­ence you might ex­pect.

She said: “We are not too both­ered about what peo­ple’s back­grounds are, whether they’ve worked in sales or a call cen­tre be­fore – it’s more about their per­son­al­ity.

“As long as they’ve got the per­son­al­ity, we can teach the rest.

“Af­ter an ini­tial phone chat, we in­vite them in for an in­ter­view but it’s more like an in­for­mal chat be­cause we like to put peo­ple at ease, find out more about them, their life­style, what they like to do out­side of work.

“From there, if they’ve been suc­cess­ful, they’ll be of­fered a job.”

Denise added: “It’s not typ­i­cal call cen­tre hours. The hours are Monday to Fri­day, 9.15 to 6.15, which at­tracts a lot of peo­ple be­cause some call cen­tres are open un­til 10pm and at week­ends.

“At First Con­tact, you have your week­ends to your­self. The call cen­tre floor is a great, friendly en­vi­ron­ment. It’s very much like a big family, where ev­ery­one looks af­ter each other.

“The staff get paid twice a month, which is amaz­ing, as you only have to wait two weeks un­til you get paid again.

“Call cen­tre agents get reg­u­lar free meals and they don’t pay for tea or cof­fee. We also pay com­pet­i­tive salar­ies and the com­mis­sion is un­capped.”

David Smith works with Denise as part of the re­cruit­ment team and urges any­one think­ing of a ca­reer in sales to get in touch with them.

He said: “We wel­come peo­ple with sales ex­pe­ri­ence but it’s not nec­es­sary.

“We look at peo­ple’s per­son­al­ity – if they’re bub­bly and will­ing to learn then they are worth putting time and ef­fort into. They don’t need to have ex­pe­ri­ence.

“Some of our best sales peo­ple had no ex­pe­ri­ence in sales when they came through the door.

“But we trained, de­vel­oped and nur­tured them to make a suc­cess­ful ca­reer with First Con­tact.

“The main aim of the call cen­tre work is sales but it’s very re­laxed and ev­ery­body gets on well with each other.

“And we try to put as much of the fun el­e­ment in as we can.

“We know the times when we have to work and the times when we can make things fun within the call cen­tre.”

This ar­ti­cle was brought to you in as­so­ci­a­tion with First Con­tact. If you are in­ter­ested in a ca­reer in sales with First Con­tact, visit www. first­con­tact for more in­for­ma­tion.

RE­LAXED You’ll find a friendly wel­come from the re­cruiters and the team if you ap­ply for a job with First Con­tact

Newspapers in English

Newspapers from UK

© PressReader. All rights reserved.