Personality is a key factor
IF YOU think you know what call centres are all about, think again.
From sociable working hours to twice-monthly paydays and uncapped commission, First Contact are doing things differently.
The company operate on behalf of Utilita Energy and opened new offices in Glasgow in January.
While sales is the main focus at First Contact, they’re also committed to ensuring their sales advisers work in a fun and friendly environment.
And you don’t even need to have a background in sales or call centre work to have a chance of impressing if you’re looking for a new challenge in your career.
Recruitment manager Denise McGuire is the first person you’ll meet when invited for an interview with First Contact – and it’s far from the daunting experience you might expect.
She said: “We are not too bothered about what people’s backgrounds are, whether they’ve worked in sales or a call centre before – it’s more about their personality.
“As long as they’ve got the personality, we can teach the rest.
“After an initial phone chat, we invite them in for an interview but it’s more like an informal chat because we like to put people at ease, find out more about them, their lifestyle, what they like to do outside of work.
“From there, if they’ve been successful, they’ll be offered a job.”
Denise added: “It’s not typical call centre hours. The hours are Monday to Friday, 9.15 to 6.15, which attracts a lot of people because some call centres are open until 10pm and at weekends.
“At First Contact, you have your weekends to yourself. The call centre floor is a great, friendly environment. It’s very much like a big family, where everyone looks after each other.
“The staff get paid twice a month, which is amazing, as you only have to wait two weeks until you get paid again.
“Call centre agents get regular free meals and they don’t pay for tea or coffee. We also pay competitive salaries and the commission is uncapped.”
David Smith works with Denise as part of the recruitment team and urges anyone thinking of a career in sales to get in touch with them.
He said: “We welcome people with sales experience but it’s not necessary.
“We look at people’s personality – if they’re bubbly and willing to learn then they are worth putting time and effort into. They don’t need to have experience.
“Some of our best sales people had no experience in sales when they came through the door.
“But we trained, developed and nurtured them to make a successful career with First Contact.
“The main aim of the call centre work is sales but it’s very relaxed and everybody gets on well with each other.
“And we try to put as much of the fun element in as we can.
“We know the times when we have to work and the times when we can make things fun within the call centre.”
This article was brought to you in association with First Contact. If you are interested in a career in sales with First Contact, visit www. firstcontact group.co.uk for more information.
RELAXED You’ll find a friendly welcome from the recruiters and the team if you apply for a job with First Contact