NHS fury

Rutherglen Reformer - - Front Page - Edel Ke­nealy

A Cam­bus­lang man has hit out at NHS La­nark­shire af­ter be­ing told there was a seven-week wait for all mi­nor pro­ce­dures.

Alexan­der Innes says the sys­tem of all GPs re­fer­ring mi­nor pro­ce­dures to the Cam­bus­lang Clinic is ‘not work­ing’.

A Cam­bus­lang man has hit out at NHS La­nark­shire af­ter be­ing told there was a seven-week wait for all mi­nor pro­ce­dures.

Alexan­der Innes says the sys­tem of all GPs re­fer­ring mi­nor pro­ce­dures to the Cam­bus­lang Clinic is ‘not work­ing’.

Mr Innes was told to make an ap­point­ment at the John­son Drive cen­tre to get his ear ir­ri­gated af­ter a painful in­fec­tion.

But when he called the clinic last week to book an ap­point­ment he was told he would not be seen un­til August 29.

“I’m deaf in one ear and that’s seven weeks away,” Mr Innes said.

“But this isn’t a one-off. I was speak­ing to other people and ap­par­ently this is the av­er­age wait­ing time.

“The re­cep­tion­ist said they have been in­un­dated.

“I ex­plained to the GP straight away and he was as­ton­ished that it was tak­ing seven weeks. The doc­tor gave me the num­ber for Hamil­ton and they can see me next Thurs­day, so there is ob­vi­ously some­thing se­ri­ously wrong in Ruther­glen and Cam­bus­lang.”

Alexan­der is a pa­tient at Craigal­lion doc­tors’ surgery in Cam­bus­lang, which is one of sev­eral surg­eries in the town re­fer­ring pa­tients to the clinic for all mi­nor pro­ce­dures.

Alexan­der added: “This is a sys­tem that is not fit for pur­pose.

“I can imag­ine el­derly people hav­ing to wait, I don’t think it’s ac­cept­able.”

But Paul O’Neil, Ruther­glen and Cam­bus­lang act­ing lo­cal­ity man­ager for South La­nark­shire Health and So­cial Care Part­ner­ship, said: “There are cur­rently no is­sues with wait­ing times in re­la­tion to ear ir­ri­ga­tion at Cam­bus­lang Clinic or Ruther­glen Pri­mary Care Cen­tre.

“Fol­low­ing con­fir­ma­tion by a pa­tient’s GP that a pa­tient re­quires ir­ri­ga­tion to re­move ear wax, a num­ber of fac­tors can de­ter­mine when this pro­ce­dure is car­ried out.

“For ex­am­ple, it may be nec­es­sary to com­plete a course of an­tibi­otics and wait for an in­fec­tion to clear be­fore ir­ri­ga­tion can be­gin which can take six weeks.

“A pa­tient may also be re­quired to com­plete a course of ear drops prior to ir­ri­ga­tion, which can take a fur­ther week. In many cases, ear drops of­ten re­move the need for ir­ri­ga­tion.”

Mr O’Neil added: “We strive to pro­vide the high­est stan­dard of care to all our pa­tients and would en­cour­age any pa­tient who does not feel we have met these stan­dards to con­tact us through our for­mal com­plaints process so that we can fully in­ves­ti­gate and ad­dress their concerns.”

This is a sys­tem that is not fit for pur­pose

Treat­ment Alexan­der Innes had to go to Hamil­ton to get his ear ir­ri­gated

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