Rail sur­vey

Pas­sen­gers’ views on rail­way’s value

Rutherglen Reformer - - Front Page - Mur­ray Spooner

Ruther­glen and Cam­bus­lang train trav­ellers were this week split on the news 90 per cent of fel­low com­muters were sat­is­fied with ScotRail ser­vices.

A sur­vey found nine out of 10 peo­ple across Scot­land were happy with the ser­vice in spring, up from 83 per cent last au­tumn.

Ruther­glen and Cam­bus­lang train trav­ellers were this week split on the news 90 per cent of fel­low com­muters were sat­is­fied with ScotRail ser­vices.

A sur­vey found nine out of 10 peo­ple were happy with the ser­vice in spring, up from 83 per cent last au­tumn.

It also means pas­sen­ger sat­is­fac­tion with ScotRail has bounced back from a 14-year low to equalling its record high­est.

The na­tion­wide study by watch­dog group Trans­port Fo­cus, spoke to more than 1,200 com­muters, busi­ness and leisure trav­ellers across Scot­land.

How­ever, train users in Cam­bus­lang were not as com­pli­men­tary on ScotRail ser­vices as those in Ruther­glen.

When we re­vealed the re­sult of the sur­vey to Cam­bus­lang com­muter Kelly McGhee, 32, she was very sur­prised.

“That’s ab­so­lutely rub­bish,” she claimed. “We call them ‘Scot-snail’ over here.

“They are al­ways can­celling trains and re­plac­ing them with busses, es­pe­cially on Sun­days. They’re al­ways say­ing there are prob­lems with the sig­nals.”

Kelly, who is both a per­sonal as­sis­tant and sec­re­tary for a char­ity, reg­u­larly hops on the train to stop off at Bridgeton and Partick.

She added: “I use the train prob­a­bly about five times a week.

“I use the one in Cam­bus­lang to get to work and once, one of the mem­bers of staff was prac­ti­cally shout­ing at me when I asked them some­thing. So their cus­tomer ser­vice can be bad some­times.”

Cam­bus­lang OAP Ed­die Coyle, 79, also had a poor ex­pe­ri­ence. He said: “I don’t get the train very of­ten.

“The gap and jump be­tween the train and the plat­form is too big and it makes them off-putting for older peo­ple like my­self.

“When I am in Spain, in the Va­len­cia area, they equalise the plat­form and the floor of the train so they are the same height. They are level un­like here, es­pe­cially at Glas­gow Cen­tral and Dal­marnock.”

Iso­bel McQueeney, 75, of New­ton Farm said: “I think the trains are good. I’m re­tired now so I only go into Glas­gow.

“The thing I would say though, is at New­ton there are a lot of steps. I have a daugh­ter who is dis­abled so that can be big task.”

ScotRail’s im­prove­ment in­cluded a record rat­ing for deal­ing with de­lays which in­creased to 54 per cent and the high­est since the sur­vey started 18 years ago.

There were in­creased rat­ings for jour­ney times and train fre­quency, but sat­is­fac­tion with value for money fell.

And when the Re­former took a trip along to Ruther­glen Train Sta­tion, com­muters found ScotRail’s ser­vices to be pleas­antly ad­e­quate.

New­ton Farm res­i­dent and pri­mary school teacher Louise McIn­tyre, 34, said: “I’m quite happy with the trains. They’re re­li­able, at least when they are can­celled, which they some­times are, they tell you so you can make al­ter­na­tive ar­range­ments. I don’t drive and we have used them over the summer, I’ve only had a two-minute de­lay so they seem to have im­proved.

“The train in­spec­tors are re­ally good too. I think it’s value for money be­cause we got the bus the other day and it was dearer than the train.”

Lor­raine Smith, 52, from Ruther­glen, added: “Gen­uinely it is quite a good ser­vice from Ruther­glen, it re­ally is. The only thing I would say is, I work shifts so a Sun­day ser­vice doesn’t start till after 9am. So if I am start­ing early it’s the bus for me. Time-wise they can be a few min­utes late here and there.”

Su­per­mar­ket worker Ted Hughes, 52, said: “I’ve very rarely been de­layed and the value is re­ally good. I’m from Ruther­glen but I stay in Car­don­ald. So I’m here vis­it­ing my mum and for £3.50 from there to Ruther­glen I think is great.”

ScotRail sat­is­fac­tion Cam­bus­lang Train Sta­tion

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