YOU HAVE YOUR SAY
EVERY week Money Mail receives hundreds of your letters and emails about our stories. Here are some from our interview with Vodafone chief executive Nick Jeffery — where we discovered emailing him your complaint is the fastest way to get it fixed.
I’VE been with Vodafone for two decades and the customer service has become abysmal in recent years. I’ll switch providers when my contract expires. S. W., Gloucester.
I WAS billed for roaming when in N.Ireland as my phone was picked up by a mast five miles away in the Republic. When I complained to Vodafone, a man in a call centre in Egypt insisted N. Ireland was not part of the UK, but part of Ireland. K. V., Essex.
THANK you Money Mail. A complaint that was dragging on was resolved in 36 hours after raising it with Mr Jeffery’s office. S. W., via email.
VODAFONE sounds like it’s trying to improve. Hopefully these companies will start to realise that what we really want is for them to provide a good service. R. M., London.
VODAFONE told my son he owed £131 on an account he cancelled. After many failed calls, following Money Mail’s advice I wrote to Mr Jeffery. Within 24 hours the issue had been resolved. C. J., via email.
I SWITCHED to BT after years with Vodafone. I’m saving about 80 pc, have better coverage, and gone are the £400 monthly bills because of huge roaming fees. S. W., London.
I’VE been battling Vodafone for six months, but it was quickly resolved when I contacted Mr Jeffery’s office. I believe he will turn this situation around, but I will be leaving Vodafone when my contract is up in August. M. K., via email.