Vodafone and EE voted the worst mobile networks

BRITAIN’S two biggest mobile phone networks have also been voted the worst by customers.

EE and Vodafone – which have tens of millions of users – received the lowest scores for service, value for money and customer incentives in a Which? survey.

The consumer group acknowledged that the companies both offer good geographical coverage and fast 4G connections. But it found that just one in five customers with EE – which was bought by BT last year for £12.5billion – would definitely recommend them to a friend or family member.

The figure for Vodafone was little better, with just one in four prepared to recommend the network. Both EE and Vodafone received overall customer scores of just 50 per cent in a poll of more than 4,000 people. Which? said: ‘The performance of the poorest mobile providers is in stark contrast to those at the top of the table – such as Giffgaff and Utility Warehouse with scores of 81 per cent and 76 per cent.

‘Seven in ten of Giffgaff’s customers said they’d recommend the mobile provider to their family or friends.’

EE was fined £2.7million by Ofcom in January for carelessness or negligence which led to them overcharging almost 40,000 customers. Last year, Vodafone was fined £4.6million for inaccurate billing and poor complaints procedures.

EE said: ‘We’re working incredibly hard to provide the best mobile experience in the UK.’ Vodafone said: ‘Improving service for our customers is our top priority.’

The details come days after telecoms regulator Ofcom outlined plans to make it easier for people to change networks under a ‘text to switch’ system.