STRAIGHT TO THE POINT

I PAID £599 for a mattress from Simba, but the firm failed to deliver it four times. Each time, I had to pay my builder to wait in for the delivery, as I was in hospital for cancer treatment. Simba agreed to cover the £180 cost as compensation.

I then didn’t like the mattress, so asked for a refund, but the firm would repay only £419 since I’d already received £180.

A. L., East Dulwich, London. SIMBA has apologised for the distress caused and refunded the full amount. It passes on its best wishes to you. AROUND ten years ago, my house had to be underpinned due to subsidence. I’ve always assumed I must stay with the same home insurer that did the work, but it keeps hiking my bills. There has been no movement since. Would any other insurers be willing to cover me?

L. C., Coventry. MANy insurers will cover homes that have suffered subsidence. Check on comparison websites, such as GoCompare.com or MoneySuperMarket.com Alternatively, call the British Insurance Brokers’ Association on 0370 950 1790 and ask to be put in touch with a firm specialising in underpinned homes. IN 2016, I bought a pay-as-you-go internet dongle from Vodafone for £25. When the credit ran out, I went to my local store to top it up. But, by the time I got home, the credit had disappeared.

This happened on three occasions, leaving me £50 out of pocket, but Vodafone still won’t accept responsibility.

K. H., Torquay. VOdAFONe has sent you a new dongle with the missing credit and has added an extra £50 by way of apology.

A spokesman says the original dongle was faulty and apologises for your troubles.