I was branded ‘a pain in the a**’ on restaurant receipt
WHEN Anna Warrender and two friends complained about poor service after a £160 meal in a restaurant, they were given a free bottle of prosecco.
But staff then got their own back with a note on the printed bill – describing her as a ‘pain in the a**’ woman.
Now an angry Miss Warrender has posted the receipt on Facebook and asked friends to share it on Twitter to show the kind of service she received at Brewhemia restauarant in Edinburgh.
Alongside an angry red-faced emoji, she wrote: ‘Absolutely disgusted by the service experienced today in @brewhemiaedin.
‘Food took 45 minutes and then we were told we only had 15 minutes left despite being given dessert menus.
‘Then to top it off this was our receipt. Check out the complimentary items.’
When Miss Warrender originally complained to restaurant staff, she and her friends were given one of their three £23 bottles of prosecco free of charge. But there was a nasty surprise later when she looked at the bill and noticed how she had been described, in capital letters.
Dozens of followers on social media sympathised with her, describing the restaurant’s customer service as ‘appalling’ and ‘shocking’.
Joanna Miller wrote: ‘That’s horrendous Anna. What a way to treat customers!’ Linda Mckee said: ‘Shocking, especially at the amount you had spent...’
Melissa McDonald wrote: ‘That’s so unprofessional, especially the name calling. Sorry you had to deal with that.’
And Laura Archibald said: ‘What the hell! That’s absolutely shocking.’
Last night, a spokesman for Brewhemia Edinburgh declined to comment but Miss Warrender revealed that she and her friends had been offered a full refund by the restaurant.
‘We feel this is an acceptable response to the situation and don’t want to take it any further,’ she said.
It is not the first time that Brewhemia, which prides itself on being Edinburgh’s largest restaurant and bar, has been blasted for the quality of its customer service.
In September this year, the restaurant’s general manager Danny Wylie was forced to apologise after a 37-year-old customer complained that he had been refused entry because he was wearing glitter on his face.
At the time, Brewhemia issued a public apology stating that it was an ‘isolated incident’.