STRAIGHT TO THE POINT

IS THERE a way to claim compensation for a cancelled easyJet flight if you don’t have access to the internet? P.M., St Albans, Herts. Yes, you can send compensation claims by post. the address is easyJet Customer services, hangar 89, London Luton Airport, Bedfordshire, LU2 9PD. the airline adds that if you booked through a travel agent that used its credit card to pay for the flights you may need the agent to claim on your behalf. It says this is because the compensation must be paid back to the original card used to book. I WAS recently diagnosed with terminal cancer and so should qualify for an early payment from my old pension fund. But I have been waiting for two months for Capita, which administers the scheme, to process my request and I still have no idea when the payment will be made. N.M., Wandsworth, London. I’m sO sOrrY to hear about your diagnosis. A spokeswoman for Capita says strict rules the firm has to follow when dealing with this type of case means they can take time to process. she says: ‘We sincerely apologise to mr m that his experience fell short of the high standards we endeavour to provide to all customers.’ You have now received the payment. I’M IN NEGATIVE equity and need to move for work, but fear I won’t be allowed. Am I stuck? T.S., North East. BeING in negative equity — owing more than your home is worth — makes moving difficult but not impossible. Your lender will note your need to move, look at your repayment history and see whether you can afford the new mortgage.

It can make exceptions if you’re well-set financially.

Alternatively, try a mortgage broker at thisismoney.co.uk/findan-adviser or call unbiased.co.uk on 0800 023 6868.