STRAIGHT TO THE POINT
I CANCELLED my BT contract when I moved in September. My account was £208 in credit, which BT says has been paid into my bank account — but I haven’t got it. Can you get to the bottom of this? J.P., Durham. BT paid the money into the account linked to the monthly bill. This belongs to your partner. You should find it there. THE amount of salary going into my bank account has changed. When I checked my payslip I saw I had a new tax code with a different letter at the end. How can I can find out what this means?
O.C., Crawley, West Sussex. Go To www.gov.uk/tax-codes and you will find a list of the codes issued by Hm revenue & Customs and what they all mean. If you still have questions about your tax code, call HmrC directly on 0300 2003300.
I TOOK out a loan for solar panels after a salesman came to my door. I’ve had them for four years, but the company who sold them to me has gone bust. Do I have any protection if my equipment is faulty?
H.K., by email. CHeCk if you have an ‘insurance-backed warranty’ policy. If so, contact the insurer and they should arrange to inspect your system and make repairs free of charge.
If you don’t have one of these policies and the issue is with the equipment rather than workmanship, contact the manufacturer about their warranty. If you incur any costs along the way, contact the firm’s liquidator
or administrator. You may be able to make a claim to have your costs refunded. I BOOKED Virgin Atlantic flights to Orlando for my 55th wedding anniversary and selected seats in the premium cabin so my wife and I could sit together.
But on the return leg, the seats are quite a distance apart. I was told a technical error has occurred and I’d need to pay a surcharge to change the seats.
T.H., Belfast. VIrGIN says it has no record of technical issues and, as a premium economy passenger, there is no charge to select seats. on your flight, there are only two seats on each side in the premium cabin on the upper deck.
It has found you two seats together in the main cabin and put in a request for two in the upper deck. unfortunately, it cannot be confirmed until the day of travel.