Chaos as thousands can’t see NHS dentist

THOUSANDS of patients are unable to see an NHS dentist due to a recruitment crisis at the UK’s largest provider.

Mydentist, which has ten million patients on its books, admits it does not have enough dentists to carry out check-ups and treatments.

Patients have had urgent procedures cancelled at the last minute and been told to wait for months or find another dentist.

Others with painful tooth infections have been prescribed antibiotics, contrary to NHS guidelines, because no dentists are available to undertake treatment.

Mydentist has 650 practices in the UK with 35 Scots branches, including in glasgow, Edinburgh, Dumfries, Hamilton in lanarkshire and Kilmarnock in Ayrshire.

The firm built its empire by acquiring practices that mainly focus on NHS patients. Owners who sell to Mydentist often get the chance to remain at the surgeries as associates. But the firm is now struggling to fill posts due to a national shortage of dentists.

Many are abandoning NHS patients to focus on private practice and earn more money. Others are moving abroad because they have had enough of strict rules which limit the numbers of check-ups and procedures they can offer to patients each year.

Patients of Mydentist clinics have complained on internet forums of appointments being cancelled, procedures suspended and, in some cases, treatment refused. The company, managed by the Carlyle group based in Washington DC, received NHS funding of £385.1million last year.

One patient who attended a Mydentist clinic in Brighton said their root canal treatment was suspended between appointments and advised it would not be completed for five months.

He said: ‘Mydentist informed me they couldn’t do anything. i had to find another dentist.’

Another patient at a clinic in Hayes, West london, said: ‘i would have better treatment if i was a cat and booked an appointment with a vet.’ A patient in Plymouth said they had five appointments cancelled without warning in just six months.

The British Dental Association, which represents dentists, said the problems are caused by UK government cuts to dental services and overly restrictive targets.

government spending on NHS dental services has dropped from an average of £41 per head to £36, and that has hit dentists’ salaries.

A dentist treating NHS and private patients can typically earn £75,000 to £100,000 a year. Those who treat solely private patients usually earn more than £140,000. Many dentists are unhappy with contracts which dictate they can only carry out a certain number of check-ups and treatments each year. if they go over that limit, they will not be reimbursed by the government, so they must make patients wait for the next year.

A Department of Health and Social Care spokesman said: ‘We are committed to supporting dentists and making sure the public can access top quality care.

‘The NHS monitors local recruitment closely and we expect them to take appropriate action where any issues are identified.’