YOU HAVE YOUR SAY
EVERY week, Money Mail receives hundreds of your letters and emails about our stories. Here are some from our article about fraudsters calling and texting victims from numbers that appear to belong to their banks:
THE banks themselves are to blame. They are constantly closing branches and cash machines, forcing customers into the Wild West of the internet. If we all stopped using online banking, they’d be forced to act on this kind of fraud. F. G., Maidstone, Kent.
A YEAR ago, I received a text from my bank which I suspected was a scam. It asked me to call due to suspected fraudulent activity. I felt it was odd, but I did phone the number and it
was my bank. I don’t know what I would do if the same thing happened again. P. P., Newport.
REMEMBER cheque books and £50 cheque cards? Not so long ago you could actually visit your branch and speak to a real bank manager. There’s certainly something to be said for the old ways of doing things. S. M., Ely, Cambs.
I HAVE a hard-and-fast rule: never reply to, or comply with, any texts, calls, or emails from your bank directly. Just take the time to contact it yourself. If the message is genuine, it will be understanding of the fact you want to be cautious. L.U., Guildford, Surrey.
FRAUDSTERS targeted my mother last month. A call came in from a number which looked like it belonged to her bank. They took £26,000 just like that. Fortunately, the cash had been transferred to another account with the same bank, but she had a week of hell waiting. T. S., Wakefield, W. Yorks.
MY BANK doesn’t have any branches, it’s telephone banking only. I’ve never received a call from it, but if I did, I’d say I would call back. Then I would phone from a different line. If it was a genuine call, the bank would have notes on its system to say someone had called you. L. W., Glasgow.
÷ WRITE to Tony Hazell at Ask Tony, Money Mail, 20 Waterloo Street, Glasgow G2 6DB email asktony@
dailymail.co.uk — please include your daytime phone number, postal address and a separate note addressed to the offending organisation giving them permission to talk to Tony Hazell. We regret we cannot reply to individual letters. Please do not send original documents as we cannot take responsibility for them. No legal responsibility can be accepted by the Daily Mail for answers given.