BACKFIRE!
MY PROBLEM was that I couldn’t get through to the RAC. My annual fee is £129.99, and in 29 years I have called them four times. When I broke down recently, I sat listening to recorded messages on loop for 35 minutes. I felt helpless. V. L., London. I CONSIDER the AA to be a remarkable institution. When I had a flat battery, I was told an engineer would be there within 35 minutes. He beat that and made it in 35 seconds. Apparently, he had been in the same car park as me at the time. E. G., Cambs. THE RAC kept putting my breakdown premium up year after year. On the two occasions that I needed them during my eight years of membership, they were less than useless and extremely unhelpful. I’ve now moved to Green Flag. A. H., Stockport. I CAN’T fault the AA. I’ve had to call them twice in 12 months — the joys of having a clappedout 2005 Ford Focus. I recognised one of the guys who came to help me as a former Britain’s Got Talent contestant. He was a really nice chap. A. K., Wolverhampton. WE HAVE smartphones these days. We don’t need the AA or RAC. You can find a million local mechanics and tow trucks without leaving your car. Anyone still paying these big companies for cover each month needs their head examined. B. Y., London. SOME of these roadside assistance mechanics are given unrealistic performance targets. It means if they don’t find the fault in about 30 seconds of examining the vehicle, they just pass the job on to the vehicle recovery crew. This causes massive backlogs. M. G., Staffordshire.
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