STRAIGHT TO THE POINT
I’VE been a Virgin Media customer for two years, and I’m at the end of my tether. We received emails saying we had illegally streamed or downloaded films, but we had not. Then our internet and TV service kept failing, I was incorrectly charged a latepayment fee and my supply was cut off.
C. C., Reading, Berks. WHaT a terrible time you appear to have had. Virgin Media disputes a number of your allegations, but admits there were occasions when it did not provide the service expected. It has now offered you £106.99 as a goodwill gesture to clear your account’s balance. I WANT to buy Premium Bonds by post. I have been to two Post Offices, which don’t have the forms and say you can only buy online or over the phone. Is that right? D. S., by email. no, you can still buy the bonds by post, even though national Savings & Investments (nS&I) stopped selling them through Post offices four years ago. Phone nS&I on 08085 007 007 and ask it to send you the application form or download and print one from nsandi.
com. you can then send the completed form, with a cheque, to nS&I. MY SON is a Nationwide customer and recommended me for an account so we could both get its £100 referral reward. I switched from Barclays in January, but my son and I haven’t received the money.
S. T., by email. naTIonWIde says that, to qualify, the referrer and the switcher need to complete a form. It says you were told this at the time of opening, and when you called two weeks later, but the form was not filled out.
nationwide originally told me you were no longer eligible, but, upon review, has decided to honour the £100 for both you and your son as a gesture of goodwill. I’VE been with BT for decades, but earlier this year, it stopped sending paper bills — and then, last week, my line was cut.
J. B., Chesterfield, Derbys. you signed up to a new contract. Sadly, you weren’t told customers on new deals are sent bills via email by default. BT had an incorrect email address, so you didn’t pay your bills for three months. your line was then cut for four days until you made a payment.
you’re now back on paper billing and BT has apologised. It has given you £173.94 to clear your arrears and a further £36 to cover its annual paper bill charge.