STRAIGHT TO THE POINT
I BOUGHT a friend a £40 Homesense gift card via Voucher Express on December 7. She still hasn’t received it, though I have repeatedly contacted Voucher Express.
K. O., Cumbria.
VOuCHeR express says it has now sent your friend a replica of the first e-gift card. it says it first received contact from you on December 16 and replied two days later. it says it had no further emails from you. WHILE picking up my sister from Southend Airport last July, I became confused and stopped for less than a minute to get my bearings twice. I did not turn off my engine or get out of my car. Shortly after I received two fines totalling £200. I am a pensioner and do not know how I will pay this.
M. S., by email.
BY THe time i got a response from the airport, £60 had been added to your bill for non-payment, which has now been cancelled. it has refused to waive the rest of the fee but offered a payment plan. it says your version of events is not supported by evidence and does not want to set a precedent of waiving fines following media involvement. VIRGIN Media offered me a £39-a-month deal with TV, broadband and anytime calls in January. I was told I could leave any time with no fee. The next day an email said I would pay £67 a month for a different contract. Virgin said this was a mistake, but is still charging me £72 to cancel.
J. S., Surrey.
ViRgiN admitted its agent made an error
when processing your order. it has apologised and offered you a new package at the price it originally quoted. it has also waived the £72 fee, which, rather than an exit fee, was actually your last bill. MY WIFE and I booked a stay at the Grand Hotel in Llandudno in December to see an Elvis and Tom Jones tribute band. We saw it advertised in a newspaper and booked with the hotel, paying £336. At the hotel we were denied access to the entertainment as we did not book via the organisers.
C. B., Herefordshire.
YOu booked to stay at the hotel to see the tribute acts, so it seems unfair that the hotel didn’t just let you in. Had you known you needed to book the package via a third party you would have done so. But a spokesman for the Britannia Hotels group is adamant there is nothing more it can do.