STRAIGHT TO THE POINT
I BOUGHT an ice cube maker from Sixty Stores on eBay, but it broke after just four months. The shop is refusing to refund me and eBay won’t help either.
R. S., Aldershot.
SIxTY Stores says it asked you to submit your refund request through eBay so it could resolve the issue there. It has sent a full refund of £79.99 to your PayPal account. I OPENED an account with Lloyds in 1974 with £7 and have not added or withdrawn any money since. Now Lloyds says it can’t find my money as it doesn’t hold the details for dormant accounts after ten years.
D. M., Anglesey.
LLOYdS defines a current account as inactive if, after three years, no transactions have been made, there is no response to communications and the customer has no other active account with the group. It has now agreed to pay you £7 plus £19.22 interest. It also found two other accounts in your name with balances of £14.25 and £8.38. WE SOLD our property in Milton Keynes in October and are now renting. I have repeatedly written to TV Licensing to request a refund for the licence we held at our old property, and sent copies of our council tax and water bills as proof of our new address, but we are still waiting.
J. C., Cornwall.
TV LIceNSINg told me it is waiting for your new landlord to confirm that they hold
a licence. however, the landlord lives abroad and is recovering from an operation. In light of these circumstances, it has now issued the £77.25 refund. AM I still entitled to a 14-day cooling-off period if I use an online estate agent? Emoov promised to refund me when I cancelled within 24 hours, but I have yet to receive my £805 back.
R. M., by email.
The standard 14-day cooling-off period does typically apply to online estate agents, which should mean you can cancel your contract and get a full refund — providing the service has not been used.
emoov and other similar firms, such as Purplebricks and Yopa, all reference it in their small print. emoov refused to respond to my requests for comment, but you say you have since received a refund.