STRAIGHT TO THE POINT

A FEW weeks after celebrating my 74th birthday at a hotel restaurant I was sent a £60 parking fine. My wife has a Blue Badge. The hotel says it requested for the fine to be cancelled, but now I can’t get through to check.

B. P., Birmingham.

GOOD news — the fine has been cancelled. the hotel recently changed its parking system which requires motorists with Blue Badges to register at reception.

I SAW a reader had struggled to get the expiry date on a M&S credit note extended despite not being able to use it due to the pandemic. I’m having the same problem and can’t get through on the phone.

M. Warner., Horsmonden, Kent.

YOU have several credit notes. M&S has exchanged one worth £24.91 that was due to expire very soon for a gift card. You can use this in store or online at any point over the next two years. the others, valued at £72, do not expire until later in the year. If you find you can still not get to a shop then, M&S will change these for gift cards, too.

I ORDERED a dishwasher from Currys PC World for my new home in March 2018. But my house purchase fell through so I had to change the delivery details.

Despite being assured this wouldn’t be a problem, the dishwasher was sent to the old address; and when it arrived at the right one, it flooded the kitchen. The replacement was also faulty and I am still without a working dishwasher.

L.J., Isle of Wight.

cUrrYS has apologised for the time it took to fix the issue and has provided a refund.

AFTER arranging to stay in a holiday apartment in Spain my booking was cancelled shortly before I was due to travel because there was no room. Booking.com offered alternative accommodation, but it cost £34.51 more. I paid, as there were no other options at such short notice, but now think I should be refunded the difference.

M. F., by email.

BOOkInG.cOM had already offered you €25 (£22) in compensation, but following my involvement it has now also agree to pay the £34.51 difference in cost.