STRAIGHT TO THE POINT

I ORDERED a Sony TV online from Currys and organised to collect it from my local store, where it was brought to my car. Two weeks later, the sound went funny, but when I tried to take it back I was referred to the manufacturer as I hadn’t purchased it from a store. K. K., Seaford, E. Sussex.

CURRYS says its customers can return faulty items regardless of whether they purchased them online or i n person. However, current restrictions mean you must book an appointment before visiting one of its stores. You have been offered a £50 goodwill payment as an apology for the confusion.

MY WIFE ordered two summer dresses from Debenhams in May, but only one arrived, along with a T-shirt four sizes too large. I have tried to get this resolved multiple times but with no success. G. L., Pontypridd.

DEBENHAMs says an update to its email system was responsible for the delay. You received a £44 refund before the store announced its liquidation last week.

IN AUGUST, I received a new Sim card from Virgin, which I hadn’t asked for. It wouldn’t work, and after many calls I was told I would receive a new phone to go with the Sim. I have been promised a delivery time twice, but have received nothing. Virgin now tells me the phone I need is out of stock. G. D., Colchester, Essex.

VIRGIN says it is asking customers to swap their sim cards to ones that are compatible with its new network. It apologises for the delay in sending you a handset that would work with your new sim. It has applied £20 credit to your account as a gesture of goodwill, and adds that the new phone will be with you soon.

RECENTLY I received an inheritance, from which inheritance tax (IHT) has been deducted. As a non-taxpayer, can I claim it back? C. W., Denbighshire.

IN SHORT, no. IHT is based on the value of the deceased’s estate at the date of their death, not the tax position of the beneficiary of an estate.