Your frustration at the firms not playing fair

MY WIFE and I agreed to move a coach holiday from last year to this summer. Tragically, she passed away in February. When I contacted the firm, it told me I would need to go to my credit card provider to get the deposit back.

P. C., Derby.

I’VE BEEN trying to get a £162 refund after my flight was cancelled during the first lockdown. The airline offered me a voucher, which I refused. I’ve tried chasing the company with calls and emails, but I’ve had no success.

R. F., Peterborough.

AS BEST man for my friend’s wedding, I booked a river cruise for 16 of us in Krakow, Poland. It was cancelled and the groom now wants to have the stag party in the UK. The firm says it will only refund £432 of the £640 deposit.

T. D., by email.

WE ASKED for a refund from a travel firm in January and were told we would receive our money by the end of March. Last week the company informed us that we would now have to wait until October.

E. F., Somerset.

I BOOKED a package holiday for last year and agreed for it to be postponed to September 2021. However, the firm has now put us in a different hotel, which I don’t want to stay in. Whenever I’ve called, they’ve refused to help me.

S. K., Sidmouth, Devon.

OUR cruise was cancelled in December and when we rang to ask for a refund the following month, we were told it would take 16 weeks. I would have to think seriously before using this company again.

J. O., Southampton.

I AM waiting on refunds for three flights booked with the same airline, which amount to £264. I had to apply for each refund separately online. To date, I’ve had no contact — even though the first flight was cancelled in March 2020. P. W., Leicestershire.