STRAIGHT TO THE POINT

I ASKED BT to add a new iPhone to our account, then our landline stopped working. My husband and I are elderly and our doctor only has this number. Despite complaining, the issue hasn’t been resolved.

S. S., County Durham.

BT apologises for the disruption to your home phone service. It is working to restore your number and has provided a dedicated point of contact for help in the future.

MY HUSBAND and I have reached a deadlock with More Than’s home insurance team over a broken electronic gate at our property. I first submitted a claim in January, but am yet to be told if the insurer will pay out.

V. D., Otford The insurer sent an inspector to your home two days after I got in touch, but says the damage is not covered because it was caused by wear and tear. a spokesman apologises for the delay and has paid you £200 in compensation.

AFTER returning two hearing aids to Hearmore UK in April, I am still waiting for a £3,200 refund. Whenever I call, staff tell me to send an email, but as I am partially sighted this is not ideal.

N. A., Atherton hearMOre says it had instructed its finance team, which was outsourced to a third party, to refund you but admits staff sat on this request. The firm has since brought its finance department in-house. The money has now been refunded to your account.

I MOVED my current account from NatWest to HSBC because it was offering a £175 switching bonus. But I was told I’d not receive the money as I’d not made the change in time. A few days later the bank launched a new £170 switching offer. I feel let down and cheated.

R. N., Nantwich. hsBC says that it is sorry you missed the deadline but maintains it was clearly advertised. a spokesman says it cannot make an exception as it must be fair to all customers.