Club apologise after technical difficulties
Slough Town have apologised to supporters for technical difficulties with the livestream which rendered the first half of Tuesday’s match with Hemel Hempstead Town ‘unwatchable’.
The club has offered a full refund to those who purchased the service but have asked for supporters to consider offering the payment as a donation instead of claiming a refund.
Both Slough and media partners FCVideo were ‘extremely disappointed and frustrated’ by the unexpected hardware issues they faced, which resulted in the stream failing. Further investigation and testing will be carried out before the club’s next home game, the FA Cup match against league rivals Bath City on Tuesday evening (October 13).
A club statement read: “As many supporters will be aware, Tuesday evening’s live stream was badly affected by technical difficulties, which rendered much of the first half unwatchable.
“We fully understand and appreciate the frustration with these issues, particularly when supporters of both clubs had paid for the service.
“We are offering a full refund to anyone who purchased the live stream. We know it is a lot to ask, but we would ask our loyal supporters to consider offering their payment as a ‘donation’ instead of claiming a refund.
“On Tuesday evening we received dozens of messages from supporters offering to do just this, and it is very much appreciated at this uncertain time when we have no income streams and the value of grant funding from the Government is still unknown.
“Should you wish to claim a refund due to the disruption to the live stream on Tuesday, please send an email to media@sloughtownfc.net with your full name and the email address used to purchase your stream ticket. We would appreciate your patience with this and ask that you allow a few days for your payment to be refunded.
“To a large extent we have been “thrown in at the deep end” with a steep learning curve for both ourselves and our media partners FCVideo, who were also extremely disappointed and frustrated with the unexpected hardware issues they faced, which resulted in the stream failing. Having discussed these matters with FCVideo, further investigation and testing will be carried out before our next home game against Bath City next Tuesday in the Emirates FA Cup.”