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ALL AREAS: Railway season ticket holders who are delayed by 15 minutes or more will be able to claim for compensation, Great Western Railway (GWR) has announced.
From April 1, the train operator is extending its ‘Delay Repay’ scheme, which was previously only available for daily and weekly tickets.
The scheme now enables season ticket holders to be able to immediately claim for a refund on the delayed part of their journey, irrespective of the cause.
Rail minister Chris Heaton-Harris said: “It’s an important step forwards for passengers that GWR are extending their Delay Repay scheme to all rail season ticket holders.
“As people return to the rail network, it is important that they get the compensation they deserve for any delays they face.”
Those making a claim will be able to choose how they receive any compensation due: from BACs direct to a bank account; a payment to a card; vouchers, or via a donation to charity.
How much people receive will depend on the length of the delay on arrival at their destination and the cost of the ticket.