Mum finds knife in on­line shoes or­der

South Wales Echo - - NEWS -

A MUM who or­dered a pair of shoes from an on­line re­tailer was hor­ri­fied to find a steak knife in­side the box when they were de­liv­ered.

Sharon Wooller, 45, or­dered items from on­line clothes shop Crazy Clear­ance. One of the items was a pair of pumps. As she went to try them on, she no­ticed her son Ree­gan stand­ing in her hall­way hold­ing a steak knife.

Mrs Wooller, from Black­wood, said: “My five-year-old was down by the box and said ‘look’ and I turned around and he had a knife in his hands.

“It wasn’t vis­i­ble in­side the box, it must have been wrapped up in­side the tis­sue pa­per.”

While she said she was able to quickly take the knife from her son’s hands, she said the sit­u­a­tion could eas­ily have ended dif­fer­ently.

She added: “Thank­fully I man­aged to catch him be­fore he did any­thing with it, but it could have been quite nasty.

“I’m just thank­ful I could deal with it straight away but it could have been dif­fer­ent if I was dis­tracted.

“I al­ways make sure there are no sharp knives around.”

Mrs Wooller, who has shopped through JD Wil­liams com­pa­nies for the last 20 years, said she was also left con­cerned by their re­sponse.

When she com­plained, she was told she could keep the shoes for free with a £20 gift voucher in re­sponse to the in­ci­dent.

She said: “You find a re­ally sharp knife in your shoes and to say you can keep the shoes is a bit of an in­sult.

“I don’t think giv­ing me a £10 pair of shoes cuts it. They have just been very blasé about it.”

A spokes­woman for Crazy Clear­ance apol­o­gised to Mrs Wooller, and said it was the only in­ci­dent of its kind that had been re­ported to them.

She said: “We would like to pass on our apolo­gies to Ms Wooller.

“We despatch mil­lions of parcels a year and have strin­gent poli­cies in place to en­sure that this sort of thing doesn’t hap­pen.

“It is the only com­plaint we have had of this na­ture and we are car­ry­ing out a full in­ves­ti­ga­tion to en­sure it doesn’t hap­pen again.”

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