Phonics’ fans left in despair with ticket site problems

PRE-SALE tickets for two big Stereophonics homecoming gigs in 2020 were made available yesterday – but fans have been left annoyed after a website reportedly crashed.

The band are performing at the Motorpoint Arena in Cardiff on Saturday, March 14 and Sunday, March 15 .

But while early tickets were were made available to fans who had an exclusive pre-sale code, many were left upset when the website hosting the ticket sales appeared to crash, leaving them without tickets.

One user said: “Absolutely gutted and disgusted with @SandbagLTD with the @stereophonics presale. Website crashing trying to get tickets in the basket and when I do it crashes on payment screen.

“Now receiving an error that my code is no longer valid as I didn’t complete the transaction in time!”

Fans who pre-ordered the band’s new album, Kind, before 4pm on Tuesday were given an exclusive code via email, which included a link to the presale, which was hosted by website SandbagLTD.

According to the Stereophonics website, the pre-sale code allowed fans to buy a maximum of four tickets to one show, but did not guarantee tickets.

Fans were able to access the site from 10am yesterday but have been met with trouble.

Some reported waited more than an hour before being able to purchase their tickets, and that was after the website crashed, forcing many to rejoin the queue and lose their tickets.

Stereophonics and SandbagLTD were yet to respond to fans about their concerns as the Echo went to press.

Tickets for the general sale are available tomorrow from 10am.