Facility Services Group secures four-year contract with Arvato
FACILITIES management (FM) provider Facility Services Group (FSG) has secured a four-year contract to deliver an integrated FM service package for business process outsourcing partner Arvato.
The package FSG will be delivering comprises of mechanical and electrical repair and maintenance, cleaning, security and ground maintenance.
FSG will also provide 24/7 coverage for emergency attendances and will support Arvato in ensuring statutory compliance when it comes to the health and safety, and well-being in the workplace.
The Swansea-based company specialises in the creation and maintenance of safe working environments, and helping clients to optimise the value of their commercial assets.
Its 64-strong team deliver repair, maintenance and compliance services to businesses across Wales and south-west England.
Geraint Davies, managing director and Founder at FSG, said: “We are committed to delivering work of the highest standard to our clients, through a systematic, efficient and thorough approach.
“We’re pleased to partner with Arvato as we support it with this integrated FM service package.”
Mathew Copp, director of operations – central government at Arvato CRM Solutions UK, said: “FSG bring a wealth of experience and skills that will be crucial for delivering an integrated and compliant facilities management service.
“We also recognise Swansea as a great place to do business and find the best quality suppliers, and so are committed to supporting the regional economy and partnering with local businesses.
“This was a key factor for us when selecting FSG as our supplier.”
Founded in August 2007, FSG was created to provide facilities management services to commercial clients. It is now one of the most comprehensive teams of facilities management specialists in south Wales, comprised of skilled tradespeople and engineers, as well as a dedicated contract management team.
Arvato’s Sandringham Park centre in Swansea, which employs 228 people provides HR, payroll, finance and procurement services for 19,000 civil servants across the UK.
Over the last six years, it has handled 749,000 customer enquiries from DfT employees, provided 1.3 million payslips and achieved a customer satisfaction rating of 98% .
The Swansea shared services centre was also named a finalist in the 2019 Welsh Contact Centre Awards, following winning the ‘Customer Commitment’ accolade at the 2018 Chamber Business Awards and achieving a number of industryleading technology accreditations over the last 12 months.