Telephone update keeps vans moving
SWANSEA-BASED telecommunications firm SA1 Telecoms has been instrumental in implementing a state-of-theart system to improve the internal and external communications of a leading UK van leasing and van contract hire company, Low Cost Vans, based in Neath.
The technologicallyadvanced communication system, installed by SA1 Telecoms, ensures that Low Cost Vans is fully equipped to maintain its commitment to high levels of service, despite the potential impact of more local and national lockdowns.
The two companies have worked in partnership to implement the innovative VOIP (Voice Over Internet Protocol) phone system, which keeps all 30 employees at Low Cost Vans completely connected, whether they are remote-working or not.
The VOIP system means that all the business’s phone communications are now cloudbased, and individual handsets can be taken home when staff are required to work remotely, with the office line being directed to their home address.
As well as saving employees money on their own phones when home-located, it is set to make a saving to Low Cost Vans of around £500 per month compared with their older, less efficient system.
The new system is also integrated with their customer CRM systems, meaning that all calls are recorded and notes can be made automatically.
As well as accessing the system on the new portable handsets, it is also accessible on employees’ mobile devices through an app, meaning important customer details and requests are saved in
The VOIP system we have installed for Low Cost Vans gives them enormous flexibility and functionality, ensuring the business can work very efficiently wherever staff are located - Alex Kamil, technical director of
SA1 Telecoms
one central, secure cloud-based location, accessible to staff online from anywhere and on any device.
Rod Lloyd, managing director at Low Cost Vans, said: “We decided that this investment was necessary to ensure that our staff are able to work efficiently and productively, and continue to provide the superb service our customers have come to expect from us, despite being forced to work from home during lockdowns.
“All staff now communicate far more effectively, and not at the expense of themselves personally. The system is able to integrate with our CRM system, the clarity of calls is much better, and it allows us to better replicate the office environment for our employees, avoiding the potential for important communications to be missed.”
Alex Kamil, technical director of SA1 Telecoms, said: “The VOIP system we have installed for Low Cost Vans gives them enormous flexibility and functionality, ensuring the business can work very efficiently wherever staff are.
“It is just one of many solutions we can provide to help businesses to avoid disruption and run smoothly during lockdown periods.
“At the start of the pandemic we put in place a plan to ensure that we were able to fully support all of our clients through this difficult period.
“Our team of engineers have been working hard to make sure there has been as little disruption to our customers’ businesses as possible, and that they have had full access to the support, hardware and software they required to maintain business connectivity.”
SA1 Group comprises three main component companies: SA1 Solutions, a leading managed IT support provider; SA1 Telecoms, a telecommunication and broadband supplier; and SA1 Creative, a digital and graphic design agency.
Each company has also launched a new website in line with the introduction of SA1 Group.
SA1 Telecoms was established in 2015 as a result of a demand from SA1 Solutions’ customers for a reliable telephony provider that complements IT services. It has been a fast-growing telecoms business since its inception and currently supports over 5,000 extensions across the UK.
Low Cost Vans is a leading UK van leasing and van contract hire company based in Skewen. It began life in 1999, starting with just two employees.
Now it is one of the UK’S leading providers of commercial vehicles.