Resort hotel earns grand honour
THE Ramada Plaza Hotel in Southport has received a TripAdvisor Certificate of Excellence.
Now in its sixth year, the achievement celebrates hospitality businesses that have earned great traveller reviews on TripAdvisor over the past year.
Certificate of Excellence recipients include accommodations, eateries and attractions located all over the world that have continually delivered a quality customer experience.
General manager Enda Rylands said: “I am delighted that once again the team here at Ramada have been recognised for all the hard work and efforts.
“It really is a testament to their continued commitment to excellent customer service.”
Heather Leisman, TripAdvisor’s vice president of Industry Marketing, said: “With the Certificate of Excellence, TripAdvisor honours hospitality businesses that have consistently received strong praise and ratings from travellers.
“This recognition helps travellers identify and book properties that regularly deliver great service. TripAdvisor is proud to play this integral role in helping travellers feel more confident in their booking decisions.”
The Certificate of Excellence accounts for the quality, quantity and frequency of reviews submitted by travellers on TripAdvisor over a 12-month period.
To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.