Taxi driver complaints include abusive behaviour

A LIST of complaints made against taxi drivers in Sefton has revealed alleged incidents of abusive behaviour, offensive language and guide dog refusal.

An agenda for the Licensing and Regulatory Committee of Sefton Council revealed the full list of complaints handled by the Taxi Licensing Unit between September 2016 and February 2017.

The highest number of complaints related to driver conduct or appearance, with 64 received in this period.

Abusive behaviour and offensive language are the most common complaints made.

The report says: “Usually the driver involved is invited to attend a meeting to discuss the allegations.

“If it is warranted they receive a warning or suspension, the outcome being dependent on evidence available.

“Smoking in vehicles or dropping of litter remains a common complaint for which fixed penalties can be issued.”

Any threatening behaviour is reported to the police.

A number of complaints were also received about driving style.

Of the 35 complaints received, these usually related to passengers having concerns about the manner in which a vehicle is driven.

A series of complaints of this nature against the same driver will give cause for concern.

All passengers are advised to refer their complaints to the police if it involves dangerous or reckless driving.

There were also two complaints about guide dog refusal, with one driver being warned regarding his conduct.