Nurs­ing home is rated out­stand­ing

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TU­DOR Bank Nurs­ing Home in South­port has been awarded the high­est rat­ing of ‘out­stand­ing’ af­ter a visit by the Care Qual­ity Com­mis­sion (CQC) in July.

Only a small num­ber of homes man­age to score out­stand­ing in the area of care.

In the re­port pub­lished by the CQC in Au­gust, the in­spec­tors noted: “The peo­ple liv­ing at the ser­vice and their rel­a­tives spoke ex­tremely pos­i­tively about the qual­ity of care and the pos­i­tive im­pact that the ser­vice had on peo­ple’s lives.

“Staff were ex­cep­tion­ally knowl­edge­able and demon­strated a car­ing and gen­tle ap­proach through­out the in­spec­tion.”

The in­spec­tion also de­tailed the ex­tremely homely and wel­com­ing na­ture of Tu­dor Bank, not­ing how each bed­room was uniquely dec­o­rated to fit the per­son­al­ity of the res­i­dents and how the shared ar­eas were main­tained in a com­fort­able state.

A few ex­am­ples strongly high­light the out­stand­ing level of care that the res­i­dents re­ceive and the will­ing­ness of all the staff to go be­yond the norm.

One such in­stance de­tails a per­son who was ad­mit­ted with com­plex health con­di­tions that re­quired a high level of nurs­ing, how­ever within four months their con­di­tion had im­proved to the point where they were given sup­port to move out of the home and live in­de­pen­dently.

This is a rare oc­cur­rence for any home and was at­trib­uted to ‘ex­cel­lent, ded­i­cated nurs­ing care.’

There is also an­other ex­am­ple of a de­men­tia pa­tient at the home who had swal­low­ing prob­lems and kept them­selves com­pletely iso­lated at all times.

Staff at the home how­ever worked along­side spe­cial­ists to en­cour­age the per­son to at­tend ap­point­ments and this even­tu­ally led to them eating reg­u­larly again and also fully in­te­grat­ing and par­tic­i­pat­ing in all group ac­tiv­i­ties with the other res­i­dents.

These ex­am­ples demon­strate how staff at Tu­dor Bank reg­u­larly ex­ceed ex­pec­ta­tions and why the home was given the out­stand­ing rat­ing for care by the CQC

The staff and res­i­dents, along­side their next of kin, jointly cel­e­brated the suc­cess.

Man­ager of the home Joshy Abra­ham com­mented: “The CQC in­spect once ev­ery two years, how­ever we treat it as if they are here ev­ery­day as you have all wit­nessed and this is now re­flected in the lat­est rat­ing of the home.”

Tu­dor Bank staff and res­i­dents cel­e­brate the high praise from the Care Qual­ity Com­mis­sion

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