Glazing firm are real pane
When my gran died, I found she had not long signed up for new windows and a front door. It seems the salesman had pressured her into signing as she doesn’t even own her house. She had dementia and little money to speak of but the firm claim the contract stands. What can I do? As executor, tell the firm you have concerns about their sales practices and your gran’s capacity to have signed a contract. Point out that if there are no funds in the estate, they should use a common-sense approach and cancel the contract. “I’ve had the same number since and never missed a payment. I still can’t believe they have cut me off.” Widow Jean received a termination letter from BT, out of the blue, on May 11. She said: “It said I’d been in touch with them to cancel, which was a lot of rubbish. “The letter had a number to call if the information was incorrect. I got straight on to them to point out their mistake as I had no intention of cancelling. “It took two hours for me to get through to the right person, who said not to worry and that the letter had been issued in error. “I was reassured when they told me my number and account would remain in place.” But the next day BT went ahead and cancelled her line anyway. She said: “I couldn’t believe it. I quickly found out there was a new tenant moving in upstairs and my line had been allocated to them.” Retired biscuit factory worker Jean, of Tollcross, Glasgow, contacted BT to complain. She added: “I was furious when they said I couldn’t have my old number back as they had already given it to someone else. They also ly private acar and bought online I g itout start checkin wouldn ’t after the it. Butit AA, driving called test mornin gandI gasket r head back? thenext cylinde money ed diagnos bewar e who deman dmy CanI buyer a failure. of anythi ng via it’s a case if No,as purcha se asked you Unless you when bargain . the mwith private proble a owner therewas andthe r head the car cylinde wasn’t , said there asseen. is sold wanted to charge me a £ 50 reconnection fee when none of this was my fault.”
Jean’s son William got on the case and BT promised to sort things out quickly.
But she called me in when she still didn’t have a working phone.
Jean, who suffers from diabetes-related condition Charcot foot and wears a plaster all the time, said: “BT told me they had installed a temporary landline so at least I could make outgoing calls.
“But they messed that up as well and my son was forced to go out and get a mobile so I’d have that in case there was an emergency.
“They called William last week claiming to have sorted everything out. But he hit the roof as I still didn’t have a working phone. My number was ringing when I dialled it but not ringing in the house. How difficult can it be? Please help.”
I got on to BT and they finally fixed Jean’s phone on May 28. But the same day, she received a letter stating she would be charged a landl ine reconnection fee.
She said: “Their affront astounds me. They seem to forget that they cut me off.”
BT apologised and placed a £107.99 credit on her account – a refund of the £50 reconnection fee, a month’s line rental at £17.99 plus a £ 40 goodwill gesture for all the hassle.
Their spokesman said: “We’re sorry for the delay and any inconvenience. The line was disconnected when a request from a neighbour was placed on Mrs Ballantyne’s account in error. We’ve credited her account.”