Readers line up to blast mobile phone giant’s customer service

overdrawn. Marcus, 38, said: “I called Vodafone, who told me to contact the bank.

“But the bank told him to contact Visa, who said they couldn’t help either without notice in writing from Vodafone.”

Vodafone insisted the money would be returned within 24 hours but, two weeks later, there was still no sign.

Mecha n ic Ma rcus , of Parkhouse, Glasgow, said: “I keep calling and they say the money will be in my account. Meanwhile, I’m racking up charges.”

Leslie, of Carluke, Lanarkshire, was blacklisted after Vodafone failed to cancel his contract correctly, leaving him with a £ 240 bill. He said: “I gave 30 days’ notice but ended up with a spurious bill.

“At first, they said it was their mistake and would be sorted. Then they put a block on my account. I couldn’t believe it.”

I got on to Vodafone and they refunded Jeanne’s £ 72.47 and added £50 to say sorry. They said: “The account is closed with no outstanding charges.” The spokesman added: “We’re sorry Mr McMichael was wrongly charged and it took longer than it should to refund him. We have placed a £14 credit on his account. We’ll also waive two months’ line rental and refund any bank charges.

“We’ve removed the incorrect charges f rom Mr Young’s account and will make sure his credit file is not affected.

“Many of the recent issues relate to the move of our legacy billing and services platform to one state- of-the-art system.”