I wanted cable TV streamed into my home. I didn’t want an actual stream Fury as worker drills into water pipe
hal lway and downstairs bedroom. The Lamonts must replace flooring, carpets, wall coverings, light fittings, their sofa and TV.
Linda’s husband Brian, 52, a paramedic, managed to turn off the water but the damage was already done.
Linda said: “The engineer didn’t know what to do.”
Virgin agreed to replace two bedroom cei l ings, make good the loft space and pay £1000.
But Linda said: “They grossly undervalued the damage. The total is at least £ 3425 but probably more as that doesn’t include the loft and repair of the support beam.”
The final straw came when Virgin began charging for the TV and broadband she doesn’t have, then put her account in arrears.
Linda said: “We have no phone, broadband or TV and are desperate to get the house sorted.”
I got on to Virgin Media. They said: “We apologise. We and our partner have been working with Mrs Lamont to resolve the matter and have paid to rectify the damage. We have also credited her account as a gesture of goodwill.” could take months to resolve.”
I got on to Tesco Bank and pointed out that by law they’re as liable as the retailer.
And the money reappeared in Scott’s account last week.
Tesco said: “We reviewed our files and the customer was entitled to a full refund.” Result.