Furious over furniture

I ordered furniture from Germany on the internet, paying by credit card. But it was not the quality I expected and I want to return it. The retailer claims I can’t do this. Is this the case? No, you are covered by EU rules which state that a trader must repair, replace, reduce the price or give you a refund if goods you bought turn out to be faulty or do not look or work as advertised. You can also cancel within 14 days if you change your mind. Set out your complaint in writing and involve your credit card company if need be.

He was towed of f Edinburgh City Bypass to a safe place and told to wait for another patrol.

But he waited and waited…and waited.

The final straw came when an AA man pulled over nearby, got out and started to polish his van.

Ian, 49, said: “I was aghast. It was like a very bad comedy. I spent six hours waiting by the side of the road. I could have walked home quicker.”

Ian, who pays £120 a year for cover, was driving to the family home in Eddleston, Peeblesshire, on Apr i l 6 when his Land Rover Freelander packed in.

He said: “I was going to my dad’s and was minutes away when I broke down.

“The car was juddering and banging. There was something wrong with the gearbox.”

He called the AA, who said they’d send a vehicle.

Recovery arrived within 45 minutes and he was moved a couple of miles up the road. An hour and a half later, he had heard nothing further.

Ian, of Dundee, said: “I called and the AA didn’t know anything about me.

“They had to phone the patrol who had moved me off the bypass. Then they said the breakdown was on their system.” Two my ensure s I want to receive er daught houseand rd waywa die. My whenI my son. nothing should goto cannot savings you sion law, d asthey succes Scotlan Under n in bles– childre movea rit of disinhe . Butyou d to ashare entitle shares would are , cars and tshe money amoun i.e. the ble reduce movea can conver ting by e. Sobuy inherit heritag and to estate proper ty r anothe your ath itto beque son.