Am I in store for a refund?
y to directl athed beque ance. was inherit No, if it d,itishis in any husban nature your ges in the it chan banks and Unless it place. i.e. he sells anothe r way– orbuys es money becom Then it onial matrim ty. proper I bought shoes in a sale which were reduced because the leather was faded. But when I got home, I discovered the sole did not meet the front of the shoe, so if I wore them in the rain they would leak. The shop would not refund my money, claiming they were sold as seen. Can they do this? No. You can’t return the shoes because the leather is faded as that was pointed out to you at point of purchase. But the shoes must still be fit for purpose and are clearly not. Go back to the store and if you don’t have any joy, report to Trading Standards.
She was returning to Glasgow after a day out in Ayrshire with her partner and children when her car lost power.
But the AA didn’t arrive for an hour-and-a-half – before they towed her off the A77 and told her to wait for another patrol.
Carol, 44, who pays £190 a year for cover, said: “We waited and waited and waited but there was no sign of anyone.
“Each time I called, the AA said the patrol were 20 minutes away. This was obviously lies.”
Carol, partner James Brown and children Sara, 11, and eightyear- old James were travelling from Culzean Castle on July 17 when their Audi failed.
Carol said: “I called at 6.01pm and by 7.30pm we had assistance.
“The mechanic said the car needed a part which he didn’t have so he towed us four miles up the road to a McDonald’s and left to go and get the part.
“When he got back, he realised he had the wrong part and phoned a recovery vehicle.”
That was at 9.20pm and already the family had overstayed their welcome at the 90-minute short stay car park.
But Carol said: “The staff in McDonald’s were great. The manager took a note of our registration so any parking ticket could be cancelled. But still no recovery came and I made several calls to the AA to no avail.
“My sister even offered to drive from Greenock to collect us. I told her not to worry as the AA had assured us recovery was on the way so it would probably get to us before she did. How wrong I was.”
At 11.25pm, a recovery driver from an independent firm phoned to say he had just been allocated the job.
Carol said: “He said he was leaving Greenock and would be with us in 40 minutes. We had to leave the McDonald’s at 11.50pm as it was closing for the night.
“We were left in the car park in the darkness. My son was crying.”
Finally, at 12.20pm, recovery