I couldn’t speak, I was paral­ysed, in in­ten­sive care, on a ven­ti­la­tor.. how could I can­cel my hol­i­day in per­son?

Anger as in­sur­ers refuse re­fund

Sunday Mail (UK) - - The Judge -

Ad­di­tional re­port­ing by Jane Bar­rie Char­lene Burke was in in­ten­sive care for a month af­ter be­ing com­pletely paral­ysed by a freak ill­ness.

She had planned a fam­ily hol­i­day but, in­stead, her near­est and dear­est were told to pre­pare for the worst as she bat­tled the rare au­toim­mune dis­or­der Guil­lain-Barré syn­drome.

But just as her health im­proved, she was dealt a dev­as­tat­ing blow by her travel agent and in­surer – they wouldn’t re­fund the cost of her trip, us­ing the ex­cuse that she hadn’t can­celled in per­son.

Worn-out Char­lene, 39, who is now on the road to re­cov­ery, said: “I’ve had to learn to walk again and I am just start­ing to get my life on track. I couldn’t can­cel the hol­i­day in per­son be­cause I was paral­ysed, in in­ten­sive care, on a ven­ti­la­tor. I couldn’t speak.

“My mum phoned the hol­i­day com­pany. Now I’m be­ing told that’s not good enough.”

Char­lene had booked a break to Salou, Spain, with her sis­ter Michelle, 36, and Michelle’s daugh­ter Michaela, nine.

The cost was £910 and they were due to travel in June last year for a week – but Char­lene took ill on April 14.

The for­mer ac­counts as­sis­tant said: “I’d had what seemed like a lin­ger­ing cold and was feel­ing dizzy and off bal­ance. The doc­tor told me it was a virus.

“Then I tried to get out of bed one morn­ing, fell flat on my face and couldn’t move to get up again. That’s when an am­bu­lance was called.”

A spe­cial­ist at Glas­gow Royal In­fir­mary di­ag­nosed Guil­lain-Barré – a dis­or­der in which the body’s im­mune sys­tem at­tacks part of the pe­riph­eral ner­vous sys­tem.

Char­lene said: “The paral­y­sis had spread to my neck and my breath­ing was af­fected. I was rushed to in­ten­sive care.”

Her mum Gina phoned On the Beach when it be­came clear that Char­lene wasn’t go­ing on hol­i­day.

Char­lene, of Spring­boig, Glas­gow, had taken out sin­gle trip cover with In­sure & Go and they were also con­tacted. But evening upto signed lo­cal I run­bymy classes course pot­tery 10-week d to . But­the change coun­cil weeks, then but­the three the day re­fund. ran­for dur­ing gs. Iwork to a mornin en­ti­tled not tobe in claimI’m ap­pear was coun­cil would l counci tu­ition The ct ifthe Set con­tra only. of breach night-time and ised as writ­ing in ad­vert com­pla int classes for out your re­fund da Check de­man at­tend . you­can’t Cs first. the T&

Newspapers in English

Newspapers from UK

© PressReader. All rights reserved.