My suite deal is go­ing sour

Sunday Mail (UK) - - The Judge -

I or­dered a suite online af­ter be­ing sent fab­ric sam­ples in the post. When it ar­rived, it was noth­ing like the colour I’d cho­sen. The man­u­fac­tur­ers say I have to pay re­turn de­liv­ery to have the suite re­placed. Is this right? If the so­fas are not as de­scribed, which seems to be the case here, the firm must col­lect for free and of­fer you a re­fund or re­place­ment. If you made a mis­take with the colour, you can still re­quest a re­place­ment or re­fund (you have a 14-day cool­ing off pe­riod with mail or­der) but are likely to have to pay the courier charge.

But a week be­fore the trip, her son took ill with food poi­son­ing and ended up in hos­pi­tal.

She was in­sured to the hilt and promised Ste­vie, 13, who has ir­ri­ta­ble bowel syn­drome, they would re­book for next year.

But she called me in when she couldn’t get her cash back. Janey, 40, who is mar­ried to Stephen, 47, said: “I’d paid £2460 for theme park tick­ets and re­turned them to the sup­plier for a re­fund us­ing a Royal Mail signed-for ser­vice. But the pack­age was raided and only four of eight tick­ets ar­rived.”

Then Janey, of View­park, near Ud­dingston, La­nark­shire, couldn’t get a set­tle­ment from In­sure & Go. She said: “We’ve never been to Florida. But we can’t go if we don’t have the money.”

Royal Mail said the signed-for ser v ice only of fered £ 50 com­pen­sa­tion but paid £350.

In­sure & Go apol­o­gised and sent a cheque last week. They said: “We’ve been li­ais­ing with the fam­ily closely. Their claim was fully set­tled, as per their pol­icy.”

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