Cou­ple’s anger af­ter £4600 home dis­as­ter

Sunday Mail (UK) - - The Judge -

Carol Quinn paid £4600 for a lux­ury kitchen which was sup­posed to be fit­ted while she was on hol­i­day.

She headed of f to Gran Cana r ia and K i t chen Bath­room De­signs as­sured her the gleam­ing white-gloss in­stal­la­tion would be com­plete by her re­turn.

But she got back to a build­ing site with no run­ning wa­ter and bare wires.

Carol, 56, said: “I am an­gry at my­self for trust­ing this firm. I handed over my house keys. The place was a dis­as­ter area as the work only started the day I was due back.”

Carol signed up with the firm, based in Ruther­glen, near Glas­gow, and the job was to be­gin on Oc­to­ber 2.

She paid £4600 and ex­pected to pay £1200 for fit­ting. But alarm bells started to ring near the end of her week’s break.

She said: “I tried to reach the boss Mau­reen Quinn while I was away to f ind out how things were go­ing.

“She emailed to say there had been a de­lay. When I got home, the place was in a right mess.

“The old kitchen had been ripped out and there were sock­ets hang­ing off the walls.” tions Reg­ula Con­tra cts itemif mer on­line Consu the 14 The re­turn to You have al­low you your mind. . it back change se nd you and postag e can­cel days to for are li­able T&Cs Bu­tyou the firm’s un­less oth­er­wise. state Work­ers ar­rived the next morn­ing but Carol was shocked when she found out they had been hired via Gumtree days be­fore­hand.

She said: “I re­turned to find they had cut through my win­dow frame as the cup­boards were the wrong size.

“Mau­reen later ad­mit­ted they had no safety cer­tifi­cates for gas, plumb­ing and elec­tri­cal work either.”

Half of the kitchen was miss­ing so Carol called Quinn to the house.

She said: “She claimed she’d or­dered the wrong kitchen and said it would be de­liv­ered by the end of the week. I told her I’d get my own trades­men in.”

When no goods ar­rived, Carol and par tner Col in Grundy, 53, gave the f irm seven days’ no­tice on the ad­vice of Trad­ing Stan­dards.

But she called me in when she was still no fur­ther for­ward and fac­ing tak­ing court ac­tion.

Carol, of Bish­op­briggs, near Glas­gow, said: “I’ve had other trades­men in and it’s go­ing to cost me £ 3600 to put things right. I want to warn oth­ers.”

Carol is not alone in hav­ing prob­lems with Quinn, who has fea­tured in my col­umn be­fore.

John Bryce, of East Kil­bride, was left with faults cost­ing £3200 to fix af­ter send­ing the work­ers home. He said: “The job has been a night­mare.”

I told two years ago how Quinn had dis­solved two lim­ited com­pa­nies and was be­ing pur­sued for thou­sands by work­men and cus­tomers.

I asked Quinn to pay Carol £2800 and John £1558 to cover their out­lays. But there’s no sign of the cash.

She said Carol’s kitchen was de­layed be­cause she was “ex­tremely busy” and that the work­ers she hired had “10 years’ ex­pe­ri­ence in Poland”.

She also claimed Carol had changed her mind about the kitchen style, which she denies.

Quinn added: “Mr Bryce’s job ran to four weeks when I es­ti­mated two.

“I was not given any ac­cess to view or re­solve snag­ging.”

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