Couple’s anger after £4600 home disaster
Carol Quinn paid £4600 for a luxury kitchen which was supposed to be fitted while she was on holiday.
She headed of f to Gran Cana r ia and K i t chen Bathroom Designs assured her the gleaming white-gloss installation would be complete by her return.
But she got back to a building site with no running water and bare wires.
Carol, 56, said: “I am angry at myself for trusting this firm. I handed over my house keys. The place was a disaster area as the work only started the day I was due back.”
Carol signed up with the firm, based in Rutherglen, near Glasgow, and the job was to begin on October 2.
She paid £4600 and expected to pay £1200 for fitting. But alarm bells started to ring near the end of her week’s break.
She said: “I tried to reach the boss Maureen Quinn while I was away to f ind out how things were going.
“She emailed to say there had been a delay. When I got home, the place was in a right mess.
“The old kitchen had been ripped out and there were sockets hanging off the walls.” tions Regula Contra cts itemif mer online Consu the 14 The return to You have allow you your mind. . it back change se nd you and postag e cancel days to for are liable T&Cs Butyou the firm’s unless otherwise. state Workers arrived the next morning but Carol was shocked when she found out they had been hired via Gumtree days beforehand.
She said: “I returned to find they had cut through my window frame as the cupboards were the wrong size.
“Maureen later admitted they had no safety certificates for gas, plumbing and electrical work either.”
Half of the kitchen was missing so Carol called Quinn to the house.
She said: “She claimed she’d ordered the wrong kitchen and said it would be delivered by the end of the week. I told her I’d get my own tradesmen in.”
When no goods arrived, Carol and par tner Col in Grundy, 53, gave the f irm seven days’ notice on the advice of Trading Standards.
But she called me in when she was still no further forward and facing taking court action.
Carol, of Bishopbriggs, near Glasgow, said: “I’ve had other tradesmen in and it’s going to cost me £ 3600 to put things right. I want to warn others.”
Carol is not alone in having problems with Quinn, who has featured in my column before.
John Bryce, of East Kilbride, was left with faults costing £3200 to fix after sending the workers home. He said: “The job has been a nightmare.”
I told two years ago how Quinn had dissolved two limited companies and was being pursued for thousands by workmen and customers.
I asked Quinn to pay Carol £2800 and John £1558 to cover their outlays. But there’s no sign of the cash.
She said Carol’s kitchen was delayed because she was “extremely busy” and that the workers she hired had “10 years’ experience in Poland”.
She also claimed Carol had changed her mind about the kitchen style, which she denies.
Quinn added: “Mr Bryce’s job ran to four weeks when I estimated two.
“I was not given any access to view or resolve snagging.”