Couple’s Ford stolen from hotel car park during holiday to Spain
car. Lynn and Raymond, 43, a welder, searched frantically but there was no sign of it.
She said: “The police checked CCTV and saw a man in a hooded top driving off the day before we were due back. There’s footage of him reversing out of the space we’d left the car in.
“So the Normandy hadn’t moved our car to the secure area.”
Lynn and Raymond were relieved when the hotel told them they accepted full responsibility.
She said: “They paid for a taxi to take us home.”
But Lynn called me when the Normandy’s insurance broker said the hotel had no cover.
Lynn said: “I want other people to know what happened to us. It’s a disgrace.”
I got on to the hotel. They said: “The vehicle was parked by the guest and stolen by a criminal within the jurisdiction of the public areas of the hotel car park, where there are ample and clear disclaimer notices to acknowledge the terms and conditions of our insurance.
“Our insurance agents have advised the client and will work to reach an outcome to this very recent and ongoing criminal investigation.”
But the fact remains that the hotel had Lynn’s keys. The car was in their care.
Thankfully, her own insurers are on the case.
But I’d be keen to hear from anyone who has had similar issues with the Normandy. August. But there’s no question that they have the money.”
I got on to Virgin, who blamed an admin error. They apologised, refunded Elizabeth and credited her account with £86.50 for two months’ free line rental as a gesture of goodwill.