In a spin over new washer
A washing machine I bought online was delivered last week but it doesn’t spin properly. I was in touch with the company who say I can either return it at my own cost or allow them to repair it. Surely I am due a refund? Yes, especially as you bought it online. You have the right to reject the machine and get a refund within 30 days of purchase. The appliance is obviously not of satisfactory quality and the retailers have to collect it from you. You do not pay to return it to them.
He and Barbara Donnelly paid £4000 to fly to Nuevo Vallarta on the Pacific Coast for a fortnight.
But they ended up on a holiday from hell – in a dirty, f looded hotel with incessant noise from building work.
Things were so bad that they asked to be flown home after 24 hours – but First Choice refused.
John, 39, said: “This was supposed to be a chilled- out holiday at a luxury hotel. Instead, we felt like we were on the set of a disaster movie.
“We endured two weeks off hell and Barbara ended up in hospital with salmonella when we got home.”
Barbara, 46, and John, a med ic a l l y r e t i r ed police of f icer, f lew fromm Manchester in September.
On arrival at the Riuu Vallarta complex, they weree horrified by what they found.d.
John said: “Our room keyy wouldn’t work and we had too stand outside the door for ann hour while a joiner tried to fix it.t.
“When we got in to our suite,e, we heard a loud noise from ourr balcony. The building directly below us was being re-roofed. Workers were smashing up old tiles and tarring and spraying chemicals before laying new ones. The noise (and the smell) was horrendous.”
John, of Drumchapel, Glasgow, complained and the hotel telly, up fordigital ption, signed subscri I y monthl cannot a I paying poor and ined signal is compla butthe program mes.I said it will getallthe ny,who compa cancel? to the hasn’t. CanI it ach of e–but in bre improv are ing the the firm provid Yes, as out ct for not for. Set contra paying lation youare cancel service int and compla notice. your andgive writing payany in Anddon’t fee. early exit promised things would improve. But they didn’t. The next day there were plumbing issues in their bathroom. John said: “Human waste – not ours – was backing up into the room. Barbara was sick. The noise continued and the chemical smell would have knocked you on your bback.” k”
John and Barbara, a planning coordinator, were finally offered another room. He said: “This was marginally better, away from the noise. But we were ill. There was a severe smell from the drains and the food in the restaurant was under-cooked.
“We then discovered the filter for the swimming pools wasn’t working either. The pools should have been closed but weren’t.”
The hotel was later f looded after it started to rain and towels were littering the corridors.
John said: “At least 40 per cent of the place was cordoned off by this point. There was water pouring through light fittings and ceilings had fallen in.
“The toilet in our new room then started to back up with waste.”
On day eight, the air con unit in the room dislodged and fell on John’s head. He added: “The hotel said if I wanted a doctor it would cost £1000. That wasn’t an option.
“Then they said they would move us to a better room if I signed a waiver to say I wouldn’t take action over my injury. I signedsigne just to get out of that room but I noted I’d be pursuing First ChoiceCh and/or the hotel for everythingeve else.”
ThiT ngs improved whenwhe senior managers arrivedarri but John and BarbaraBarb were desperate to getge home.
He said: “One of the managersmana told us to email the hhotel’s Spanish head office for a full refund. But we’ve yet to see a penny.
“FirstFi Choice have apologised but says our complaint is closed. PleasePleas help.”
I got on to TUI. They said: “We’re sorry. Our customer service team are in direct contact with the customers and resort team to further investigate the issues and resolve the matter.” with my complaint or help me.
“They keep telling me the switch has been blocked by my old supplier. But I’ve spoken to them and this isn’t the case.”
I got on to Co-op and they quickly resolved the issues and paid Ivor, of Inverness, £100 to say sorry.
He said: “Thank you for your support.”