Hotel plan to keep my cash

ny. If the compa se finance purcha to the the have Speak connec ted to you loan), loan is person al Consu mer a (i.e. not under the ss isno recour se busine the Act. If have joint Credit ,thebank and longersevera liability l and in. must step I booked a hotel for a long weekend but couldn’t travel because of heavy snow. I’m sure the management let the room out to someone else but I have been told I will lose my deposit. I physically couldn’t travel so it is not my fault. Can I insist on a refund? Probably not but check your contract. It’s not the hotel’s fault you couldn’t travel and neither is it yours. If you don’t have any recourse via your agreement, try appealing to the firm’s better nature. Ask for a credit against a future booking.

The father- and- son team have traded in double glazing, doors and conservatories, used cars and even operated as estate agents for a time.

And they are in hot water again after Trading Standards took them to court over their aggressive sales practices, unfair contract terms and poor workmanship.

Off icers in Lanarkshire stepped in after receiving complaints over a two-year period. And the Blacks have now given undertakings about their future conduct to Hamilton Sheriff Court.

If t he y br e a ch t he agreement, this could lead to f ur t her a ct ion for contempt of court.

It’s a victory for consumers such as Allyson Ingram, who faced a battle with the Blacks, who traded as Cal lum Fraser Group from premises in East Kilbride.

A l l y s on , 52 , of Motherwell, paid £ 2000 plus £ 350 fitting to turn her conservatory into a garden room by converting the roof. But the tiles were the wrong colour and the roof leaked – and she still couldn’t get her money back.

Allyson, who has been forced to pay another firm to do the job, said: “Cal lum