An open and shut case

ce tothe eviden photo But if the t your may Submi theirs. for land ask you counci couldn can ’t beread, ticket up.You stump gand haveto Parkin l to the appea Tribun alfor Bus Lane nd. Scotla I bought blinds online but the size I selected was not what was delivered and they don’t fit my windows. I emailed asking for replacements but the firm refused, claiming the items were bespoke. Surely the firm have to do something? Yes, you are entitled to your cash back or replacements. If you selected a size and that’s not what was delivered, the blinds are not fit for purpose. They are only bespoke if they have been personalised. You have 14 days to request a refund even if you change your mind.

They put their world ly possessions in the hands of specialist removers and paid more than £3000 for the privilege of having everything shipped to their new home.

But they were horrified when the shipment arrived trashed and the firm refused to cover £2000 of damage.

Stewart, 56, said: “My heart sank when I saw the state of our things. We had antique wooden furniture. There were bits broken off. It looked like kindling.

“Our wedding china was smashed, as were vases and ornaments. Garden furniture was damaged beyond repair. An antique clock had the face broken.

“It looked like our stuff had been thrown about all over the place.”

The couple, of Netherlee, Glasgow, sold their house and moved to Torrox, near Malaga, in July last year. It had always been a dream of theirs to make the move once Stewart, a marketing executive, reached 55. They hired Britannia Movers after receiving quotes from three firms.

Stewart said: “They weren’t the cheapest but they seemed the most professional.”

He and Sarah, 45, who has her own jewellery business, paid a total of £ 3153 by bank transfer.

This included the cost of packing and unpacking all china and breakable items, books, kitchen kitc utensils and sundry items ite from the house – and insurance ins cover.

Stewart S said: “Their rep had looked look at everything and said we nneeded three pallets.”

But Bu when Britannia began packing, pack it became clear that four pallets would be required.

Stewart, St who has daughters aged 15 and 18, said: “I think they crammed cram as much as they could into three pallets, then realised