Dilemma over funeral costs
My widowed aunt died, leaving a will with her lawyer. She has one son in America but no other children. I cleared the house – there was nothing of note – and paid the funeral bill. She does have substantial savings but I can’t get access to her bank account to cover my outlays. What do I do? Speak to the solicitor handling her estate. The bank account will be frozen but the solicitor will write to the bank to ingather the money as part of the executry process. Once there is cash in, it should be possible to cover your costs. I took fora finance out butthere vatory I conser buildand with the issues are to fixthem. thefirm wound be can’tget to areabout Ithinkthey canIdo? the up.What connec ted to is tion finance protec If the have Credit se, you Consu mer purcha the to help. s75 of p in under bank m lodgea ust ste e Act. Th bank loan, the If it’s a compla int with n Trading writte Involve r. installe rds ifneed Standa be. Tam Black was all at sea when his cruise holiday was delayed by nine hours.
He and wife Sylvia were stranded at Edinburgh Airport and lost a day of their Adriatic break. TUI promised compensation as the plane to meet the ship in
Cumbernauld-based Resolution Claims promised to claw back thousands from banks and insurers for mis- sold endowments on a no-win, no-fee basis.
But after paying £ 395 to kick off the process, angry customers such as Janice Blackie and John Jamieson were left in the lurch.
Now the firm’s website is down, phone lines are dead and Trading Standards are investigating after receiving complaints.
Janice, 52 , of Lasswade, Midlothian, said: “I’m fed up. I paid in March last year and was told the process would take 12 weeks. I wish I’d never crossed paths with them.”
The admin assistant was hoping to reclaim cash from AXA Sun Life after taking out a £ 30,000 endowment 30 years ago for her first house.
She said: “The endowment had performed really badly, like many endowments, so much so that I paid it off early. When Resolution got in touch, it sounded like I could finally get things moving.”
Janice said: “I handed over £50 on March 8 last year and a further £345 on the 30th using a debit card.”
But 12 weeks came and went and there was no update. Janice added: “I got in touch with them in July and received an email saying an update had been requested and to allow seven days. I heard nothing.” She Corfu suffered mechanical failure. But he called me in two years on as he still hadn’t received the cash.
Tam, 62, of Danderhall, Midlothian, said: “I’ve lost count of the times TUI have claimed the money is on its way.” IT worker Tam, and Sylvia, 63, an administrator, were flying to the Greek island in June 2016.
The dad-of- two put in a claim to TUI for the delay when he got back.
He said: “We were left with no information for hours but we eventually got a voucher for food. We’re fed up. Please help.”
I got on to TUI and a cheque for £678.42 is on its way to Tam. They said: “We’re sorry to hear Mr Black has not received his compensation. The payment has been raised.”