Fury as mortgage reclaim firm vanish
chased again in November and was advised her claim was being looked into and they would write to her.
But when she head nothing more, Janice demanded a refund in January and threatened to go to a lawyer.
She said: “Again I was told my claim was being investigated.”
John is in a similar position, except his £17,200 mortgage was with the Leeds Permanent building society.
He signed up with Resolution in April last year, sent paperwork and paid £ 395 by bank transfer in June.
Delivery driver John, 65, of Livingston, said: “Resolution sent a letter explaining the £ 395 covered the cost through to completion. They charged a win fee of 20 per cent minus the £ 395 upon successful conclusion of the claim.”
In August, they wrote to John asking for more information about his mortgage. But the trail went cold after that. He said: “I kept calling and emailing but got nowhere.
“I did receive a return call from a Lee Wilson, who I later found out was the boss. But I could never reach him when I called back.”
I quickly discovered that Wilson, based in Cheshire, had previously dissolved another endowment claims firm, Stanley Porters & Co, owing more than £500,000.
A loophole means claims management firms do not have to be regulated in Scotland.
When I contacted Resolution in May, I discovered the Cumbernauld address to be a mailing address. Janice and John are still waiting.
I am now pursuing claims for them via their banks and Trading Standards are on the case.
They said: “If consumers have issues, they can contact us on 03454 040506.”