Grandad’s anger as travel insurer fails to settle claim
said: “It came with a five- star rating. I didn’t think there would be a problem.”
But after submitting a claim to handlers Travel Claims Facilities and enclosing a death certificate, holiday invoices and a no-show letter, he still didn’t receive the cash.
Jim, a retired f itter, said: “Alexander was with a different insurer and was paid out quickly and it wasn’t even his grandson.
“But Travel Claims Facilities just kept questioning everything and were rude. We’ve spent hours on the phone but they keep asking for more.
“The latest is they want access to Jim’s GP records and also the records from the hospital.
“I have no idea who his GP is. It beggars belief. I am the policyholder, not Jim.
“The death certificate states multiple organ failure following a cardiac arrest. What more do they need?”
I got on to Post Off ice and Travel Claims Facilities and the good news is Jim will receive a
full refund of the £ 1050 he paid for the hol iday, waiving the £ 100 policy excess.
A Post Office spokesperson said: “We would like to sincerely apologise for the time it has taken to resolve this claim and for any distress caused to Mr Malcolm and his family at this difficult time.
“We have now spoken to him and his claim has been settled by our i nsurers af ter they received some additional information.”
Grateful Jim said: “One word from you and it’s sorted.
“But I want others to know just how badly I’ve been treated.
“I can’t thank you enough for your help.” to Vodafone and it insisted it had taken action. Christopher said: “I paid the bill to make it all go away. A year later I applied for a home loan and Vodafone appeared on my credit file. Turns out the contract had been cancelled but not the insurance.”
Vodafone said: “We are very sorry. We’ve taken the necessary actions to ensure his credit file is unaffected.”